Customer Services Officer at Sinoma Cargo International Nigeria Limited

Posted on Tue 30th Oct, 2018 - hotnigerianjobs.com --- (0 comments)

Sinoma Cargo International Nigeria Limited, a company in haulage industry, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Services Officer

Location: Lagos
Normal working hours: 8:00 a.m. – 5:00 p.m. daily

Position Summary

Who will be managing our customers, handling of existing accounts, who can take care of complaints and queries and pro-actively follow the resolution?

Job Description

Handles incoming calls or inquiries from prospective customers or clients
Assists customers effectively by solving customer disputes
Provides customer additional information or explains services
Discusses products offered and ensures customer satisfaction
Tactfully handles confrontational or stressful interactions with the public
Completes supporting paperwork and data entry as required
Accurately captures customer information
Creates and maintains service reports

Requirements

Minimum of 2 years working experience is required for the position.

Desired skills:

Proficient in Microsoft Office applications (i.e. MS-excel, MS-word, Outlook etc.).
Strong communication and negotiation skills
Detail oriented and works with a high degree of accuracy
Ability to multitask
Handles confidential financial and personal information appropriately
Ability to tactfully handle stressful and difficult situations
Possess strong problem solving skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their Application Letters and CV to: femi.adetuwo@kog-smartcargo.cn

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