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Confectionery Store Manager at the Workplace Centre Limited

Posted on Tue 30th Oct, 2018 - hotnigerianjobs.com --- (0 comments)


The Workplace Centre Limited - We are a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.

We are recruiting suitably qualified candidates to fill the position below:

Job Title: Confectionery Store Manager

Location:
Lagos

Job Summary
  • The Store Manager is responsible for ensuring that all branches represent the Confectionery's brand, coordinating staff to ensure delivery of first-class customer service and ensuring smooth overall operations of store/outlet they are responsible for.
Key Objectives
  • The Key of objectives of the Shop Manager position include:
  • Coordinating daily front and back end operations of all outlets
  • Supervising staff and area to ensure customer satisfaction within outlets
  • Monitoring and training staff to ensure uniformity in service and presentation across all outlets
Duties/Responsibilities
Daily Shop Running:
  • Coordinating daily Front of the House and Back of the House restaurant operations
  • Monitoring the quality of products
  • Seeking and receiving customer feedback
  • Coordinating and liaise with external store suppliers
  • Overseeing maintenance of stores and testing facilities
  • Ensuring all outlets are to the bakery standard in cleanliness and presentation
Staff Coordination:
  • Monitor staff performance and provide feedback to improve productivity
  • Training new and current employees
  • Ensure staff compliance with sanitation and safety regulations
  • Ensuring staff compliance with uniform and appearance rules
  • Organize and supervise outlet employee shifts
Customer Service Interaction:
  • Delivering superior service and maximize customer satisfaction
  • Responding efficiently and accurately to customer complaints and escalating where needed
  • Up selling and promote products to customers
  • Managing restaurant’s good image and suggest ways to improve it
General Shop Operations:
  • Estimate future needs for goods, kitchen utensils and sundry products
  • Ensuring availability of store supplies through timely requisition through F&B Manger
  • Compile detailed reports on products and sales
  • Supervise implementation of Bakery’s policies and procedures
Reporting Relationships:
  • Functional Reports to: F&B Manager
  • Supervises: all Restaurant front-end staff.
Required Qualifications
  • B.Sc or equivalent
  • Experience as a restaurant, Service or Hospitality field manager.
Preferred Qualifications:
  • Hospitality management training.
Application Closing Date
9th November, 2018.

How to Apply

Interested and qualified candidates should send their CV to: [email protected] using “Confectionery Store Manager” as the subject.

  

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