Client Account Manager at Deluxe Childbirth Services

Deluxe Childbirth Services is the world's Premier US Childbirth Concierge Service Company with the primary focus of guiding and enabling expectant parents outside the United States access excellent medical care in the United States The Right Way and at Affordable Costs. Founded in 2012, we are proven to offer you a fast, affordable and guaranteed chance to give birth to your child in the USA.

We are recruiting to fill the position below:

Job Title: Client Account Manager

Location: Lagos

Job Description

• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPI’s as set by the Head of Sales.
• Working closely with Account Managers and Sales Consultants.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Ensure all clients enquiries and complaints through phone calls, emails and face to face contact and handled promptly with the client's satisfaction in view.

Requirements

• Proven account management or other relevant experience.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Experience in delivering client-focused solutions based on customer needs.
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.
• Bachelor's Degree in appropriate field of study or equivalent work experience.
• Deep digital understanding.
• Self-motivated and able to thrive in a results-driven environment.

Application Closing Date
13th November, 2018.

Method of Application
Interested and qualified candidates should send an email to: [email protected] with CV and Cover Letter attached therewith.