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Customer Service Representative at Workforce Group

Posted on Thu 04th Oct, 2018 - hotnigerianjobs.com --- (0 comments)


Workforce Group - Our client is urgently looking for a suitably qualified candidate to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Brief
  • We are looking for a customer-oriented service representative
  • A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk
  • Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary
  • Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists
  • They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
Responsibilities
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Requirements
  • Minimum of an OND holders with completed I.T
  • At least 2 years proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

  

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