Manager, Technical Supports at Etisalat Nigeria

Posted on Fri 08th Jan, 2016 - hotnigerianjobs.com --- (0 comments)

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the vacant position below:

Job Title: Manager, Technical Support

Location: Abuja

Job Summary

Identify and review gaps on all processes within the technical team, measuring suitability, KPIs and enforce proper utilization.
Provide the support in review of internal activities.
Providing the required assistance for the internal audit team, and follow-up of recommendations.
Responsible for Vendor Performance and Quality index measurement and reporting across the Technical unit.

Principal Functions

Manage the conduct of periodic process reviews cross the technical department with user groups
Manage all ERM initiatives across the QoS and Technical Support units
Manage and provide the required support for the Internal Audit unit in conducting internal Audits, exit meetings, following up on audit points and ensuring timely closure
Support as business analyst for identified process gaps within Technical unit
Support Technical SMEs in developing identified process across the business unit
Periodically review the utilization of processes within technical units.
Engage with Technical SMT as a business analyst on continuous operational efficiency
Set up and report on Vendor management Performance periodically, with cross departmental focus
Provide support on Company QoS Improvement Programs

Educational Requirements

First degree from a recognised University.

Experience, Skills & Competencies

Six (6) to Eight (8) years work experience with at least three (3) years in supervisory role
Data Gathering and Analysis
Process design
Problem Solving
Communication
Change Management
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Customer Focus

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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