Administrative and Customer Relationship Officer at Omenka Industries Limited

Omenka Industries Limited is an authorized distributor of Total Energies lubricants.

We are recruiting to fill the position below:

Job Title: Administrative and Customer Relationship Officer

Location: Makurdi, Benue
Employment Type: Full-time

Description 

• We are seeking a detail-oriented and organized Administrative/CRM Officer to support our operations in Benue State.
• This role will be responsible for providing administrative support to ensure efficient office operations and assisting in the management of our Customer Relationship Management (CRM) system to enhance customer satisfaction and streamline business processes.
• The ideal candidate will be a proactive problem-solver with excellent communication and interpersonal skills.

Responsibilities
Reception & Front Desk Duties:

• Welcome and attend to visitors, clients, and suppliers in a friendly and professional manner.
• Manage all incoming calls, emails, and correspondence and direct them appropriately.
• Maintain a tidy and welcoming reception area at all times.
• Keep visitor logs and appointments organized, and notify appropriate staff of guest arrivals.
• Provide basic administrative support to staff, including filing and organizing documents.

Stock Keeping & Inventory Control:

• Maintain updated and accurate records of stock movement (incoming and outgoing).
• Assist in receiving deliveries, inspecting products for quality, and updating stock registers.
• Conduct routine stock checks, reconciliations, and inventory reporting.
• Ensure the store/stock area is well-organized, clean, and secure.
• Report low stock levels and damaged goods to the Operations & Sales Manager.

Cashiering & Financial Transactions:

• Record and process customer payments (cash, POS, transfers) for product purchases.
• Issue receipts and maintain proper sales documentation.
• Balance daily cash/transaction records and submit reports to the Accounts or Operations Manager.
• Maintain and safeguard the company’s cash register and POS systems.
• Handle petty cash as approved and ensure all disbursements are documented with receipts.

Customer Relationship Management (CRM):

• Assist in the administration and maintenance of the company's CRM system.
• Input and update customer data accurately and efficiently.
• Generate reports and analyze customer data to identify trends and insights.
• Support the development and implementation of CRM strategies to improve customer engagement and retention.
• Provide training and support to staff on CRM system usage.
• Assist in troubleshooting CRM system issues and coordinating with IT support as needed.
• Ensure data integrity and compliance with data protection regulations.

Other Duties:

• Perform other related duties as assigned by the supervisor.

Performance Expectations

• The Administrative/CRM Officer is expected to maintain a high level of professionalism and communication in all interactions.
• This includes promptly responding to inquiries, providing timely updates on tasks, and escalating issues to the appropriate personnel.
• The Administrative/CRM Officer is also responsible for submitting all reports, including sales reports and stock records, accurately and by the due date.
• Failure to communicate or submit reports on time without a reasonable explanation within 24 hours of the deadline will be grounds for disciplinary action.

Required Skills and Qualifications

• Bachelor's Degree in Business Administration, Office Management, or a related field.
• Minimum of 3 years of experience in an administrative role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to prioritise tasks and meet deadlines.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Experience with CRM systems (e.g., Salesforce, Zoho CRM, etc.) is highly desirable.

Desired Skills:

• Knowledge of the oil and gas industry.
• Experience with database management.
• Certification in office administration or CRM administration.

Application Closing Date
26th May, 2025.

Method of Application
Interested and qualified candidates should send their Applications to: info@omenkadynamics.com using the Job Title as the subject of the mail.