Sales Representative at a Luxury Leather Goods Company - Fadac Resources and Services Limited

Fadac Resources and Services Limited - Our client, a leading Luxury Leather Goods company in Nigeria, is recruiting to fill the position below:

Job Title: Sales Representative

Location: Lagos Island, Lagos
Employment Type: Full-time

Job Summary

• Our client is in need of an individual with passion for luxury fashion and exceptional customer service. 
• The ideal candidate must have a strong command of English and a flair for sales. 
• Someone who embodies elegance, professionalism, and performance to join their growing luxury retail team.

Job Responsibilities

• Welcome and engage customers with warmth, professionalism, and attentiveness.
• Cultivate long-term relationships with clients through personalized service and consistent follow-up.
• Understand customer needs and recommend products that align with their preferences, lifestyles, and aspirations.
• Identify potential clients through prospecting, walk-ins, referrals, and outreach initiatives.
• Deliver compelling product presentations and luxury-level service to convert interest into sales.
• Meet and exceed individual and store-wide sales targets, contributing to the brand’s growth and prestige.
• Upsell and cross-sell where appropriate, maintaining subtlety and customer satisfaction.
• Maintain expert knowledge of the brand’s collections, materials, craftsmanship, and heritage.
• Communicate brand values, product features, and exclusivity with clarity and confidence.
• Stay updated on current fashion trends, seasonal offerings, and competitor activities.
• Handle client concerns, product inquiries, and returns with poise and professionalism.
• Provide after-sales support, including follow-ups, alterations, or special orders.
• Ensure a high standard of client satisfaction and contribute to client retention strategies.
• Accurately maintain CRM records, customer profiles, and sales activity logs.
• Prepare and submit daily/weekly sales reports and client feedback to the Store Manager.
• Support inventory management by monitoring stock levels, restocking merchandise, and maintaining immaculate product displays.
• Work closely with marketing, visual merchandising, logistics, and management to align on goals and campaigns.
• Share customer insights to help refine offerings and enhance the customer journey.
• Uphold store presentation standards and participate in regular team training and brand briefings.

Requirements

• A Bachelor's Degree in Marketing, Communications, Business, or a related field.
• Minimum of 1 year experience in retail sales, preferably within a luxury or premium brand environment.
• Exceptional verbal and written communication skills in English.
• Charismatic, well-spoken, and confident in engaging high-net-worth individuals.
• A proven track record of meeting or surpassing sales goals.
• Familiarity with CRM tools, POS systems, and inventory software.
• Professional appearance and demeanor appropriate for a luxury setting.
• Should reside on Lagos Island or have reliable access to the area.

Application Closing Date
8th May, 2025.

How to Apply
Interested and qualified candidates should send their CV to: ebuka.o@fadacresources.com using the Job Title as the subject of the email.