Customer Service Representative at Internopay

Internopay - Businesses across the globe are facing challenges in cross-border transactions. Central banks, regulatory bodies and governments are tightening their policies making it increasingly difficult to conduct cross border payments. Our company has a unique product that is able to address various pain points faced by businesses such as: high fees and charges when transacting across borders; lengthy, stressful and manual processes to do cross-border payments; lengthy delays faced in sending and confirming international payments; difficulty in transferring funds on urgent basis; and inefficient IT systems that increase transaction costs for businesses. We are improving Global business by eliminating the problem of payments. Peak Capitals promises businesses Reduced Costs, Faster Payments, and Compliance.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. 
• The successful candidate will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction with our products/services.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and issues in a timely and professional manner.
• Provide accurate and helpful information about our products/services.
• Process customer requests, orders, and transactions.
• Document customer interactions and feedback.
• Collaborate with internal teams to resolve customer issues.
• Meet customer service standards and performance metrics.

Requirements

• BSc / HND Certification.
• 2 - 5 years Experience in Customer service role.
• Experience in the Financial Industry is a plus
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution skills.
• Ability to work in a fast-paced environment.
• Proficiency in customer service software and technology.

Salary
N150,000 - N250,000 monthly.

Application Closing Date
26th May, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@gmartalliance.com using the Job Title as the subject of the email.