Lounge Manager at Fountrands Limited

Fountrands Limited - We are a servicing company with subsidiaries. Our subsidiary is a gym, a lounge, and a workspace station.

We are recruiting to fill the position below:

Job Title: Lounge Manager

Location: Ilasa, Lagos
Employment Type: Full-time

Job Summary

• The Lounge Manager is responsible for the successful day-to-day operations of the lounge, ensuring smooth service, customer satisfaction, and a vibrant atmosphere that drives consistent revenue.
• The role includes overseeing staff, managing inventory, coordinating events and promotions, handling publicity and social media, and ensuring the lounge remains an engaging and profitable space.

Key Responsibilities
Operations & Customer Service:

• Supervise daily lounge activities, ensuring smooth service delivery.
• Maintain a consistent, welcoming ambiance aligned with brand identity.
• Respond to customer feedback and complaints with tact and professionalism.

Team Leadership & Scheduling:

• Lead, train, and manage all front-of-house staff including waitresses, bartenders, and hosts.
• Prepare and manage shift schedules, ensuring adequate coverage for peak and off-peak hours.
• Foster a positive team culture focused on performance and customer service.
• Monitor attendance, conduct spot-checks, and address performance or behavioral issues promptly.
• Focus on retaining high-performing staff, particularly waitresses, to minimize frequent turnover.

Event Planning & Turnout:

• Plan and execute events such as themed nights, private parties, and lounge experiences.
• Work with the Administrative Manager and Accountant to forecast event needs (stock, staff, etc.).
• Ensure proper promotion of events to drive premium customer attendance and achieve ROI.
• Track event performance and adjust future planning based on turnout and sales impact.

Sales & Financial Performance:

• Work with management to meet weekly and monthly sales targets.
• Monitor drink and food sales, track expenses, and control unnecessary costs or wastage.
• Submit daily and weekly sales reports; flag unusual patterns or revenue drops.

Inventory & Stock Control:

• Maintain up-to-date records of bar stock, supplies, and equipment.
• Conduct weekly stock counts, restock as needed, and reduce losses.
• Ensure drinks and supplies are fresh, properly stored, and presented.

Publicity & Social Media:

• Handle lounge publicity and manage all social media pages (Instagram, Facebook, TikTok etc.).
• Create engaging content, post regularly, and respond to customer inquiries or DMs.
• Promote weekly events, customer experiences, and seasonal promotions online.
• Collaborate with graphic designers or photographers when needed for content creation.

Compliance & Cleanliness:

• Ensure adherence to health, safety, and sanitation protocols at all times.
• Uphold internal standards for hygiene, uniform, and staff conduct.
• Organize deep cleaning routines and enforce daily cleanliness checks.

Reporting & Collaboration:

• Submit weekly reports covering sales, staff performance, customer feedback, and stock status.
• Join weekly management meetings and share key updates from the lounge.
• Stay connected on WhatsApp platforms for management coordination and updates.

Competitor & Market Awareness:

• Monitor trends in nightlife, customer preferences, and competitor offerings.
• Suggest improvements to the lounge’s menu, entertainment, and service style.

Required Skills and Qualifications

• Bachelor’s Degree in Hospitality Management, Business, or related field (or equivalent experience).
• Minimum of 3 years of experience in lounge, bar, or restaurant management.
• Strong leadership and team supervision skills, especially in customer-facing roles.
• Excellent customer service and conflict resolution abilities.
• Strong understanding of inventory control, stock management, and supplier relations.
• Familiarity with POS systems and lounge operational software.
• Basic understanding of marketing, promotions, and social media management.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Problem-solving mindset and capacity to handle pressure in fast-paced environments.

Salary
N100,000 - N120,000 monthly. 

Application Closing Date
30th April, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online