Manager, Sales Operations at Flutterwave

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position below:

Job Title: Manager, Sales Operations

Location: Lekki, Lagos
Employment type: Full-Time

The role

• We are looking for a Manager, Sales Operations who will be responsible for optimizing and scaling our sales processes, systems, and data to support the achievement of our ambitious sales goals. 
• This role will act as a strategic partner to the sales leadership team, providing insights, analysis, and operational support to enhance sales productivity and efficiency

Responsibilities
What Your Day-to-Day Activities Will Be Like:
Sales Planning & Strategy: 

• Assist in the development of sales plans and strategies. 
• Support the sales team in achieving their sales quotas and objectives. 
• Manage sales incentive programs and track performance. 
• Support territory planning and sales goal setting

Sales Reporting & Analytics:

• Develop and maintain sales dashboards and reports to track key performance indicators (KPIs). 
• Analyze sales data to identify trends, opportunities, and areas for improvement. 
• Provide regular sales performance reports and insights to sales leadership.
•  Forecast sales performance and provide recommendations for achieving sales targets.

 Sales Process Optimization:

• Develop, implement, and maintain efficient sales processes to streamline the sales cycle and improve conversion rates. 
• Identify and address bottlenecks in the sales process, recommending and implementing solutions for continuous improvement. 
• Document and communicate sales processes and best practices to the sales team. 

  Sales Systems & Technology:

• Manage and optimize our CRM (e.g., Freshsales) and other sales-related tools.
• Ensure data integrity and accuracy within the CRM system. 
• Evaluate and recommend new technologies to enhance sales productivity and efficiency. 
• Provide training and support to the sales team on CRM and other sales tools.

Sales Enablement:

• Collaborate with marketing and product teams to develop sales collateral and resources. 
• Support the development and delivery of sales training programs. 
• Ensure the sales team has access to the necessary tools and resources to succeed.  

    Cross-Functional Collaboration: 

•  Work closely with marketing, finance, product, and customer support teams to ensure alignment and collaboration. 
• Act as a liaison between the sales team and other departments. 

Requirements
Required competency and skill set to be a Waver:

• Bachelor's Degree in Business Administration, Sales, Marketing, or a related field. 
• 7-9 years of experience in sales operations, preferably in a fintech or technology company.
• Proficiency in data analysis and data visualization (Powerbi, Tableau, Excel) is mandatory
• Experience in a fast-paced, high-growth startup environment. 
• Proven track record of optimizing sales processes and improving sales efficiency 
• Strong proficiency in CRM systems (e.g., Salesforce, HubSpot) and sales automation platforms.
• Excellent analytical and problem-solving skills. 
• Strong communication and interpersonal skills. 
• Ability to work independently and as part of a team. 
• Experience in sales forecasting and reporting. 
• Understanding of sales methodologies. 
• Strong Project management abilities.

Application Closing Date
Not Specified.