Branch Operations Manager at Echo-Scan Services Limited

Echo-Scan Services Limited to ensure global best practice delivery of diagnostic services in Nigeriaproviding wide range of diagnostic services, including pathology and molecular diagnostics, genetics testing and radiology to patients.

We are recruiting to fill the position below:

Job Title: Branch Operations Manager

Location: Garki, Abuja
Employment Type: Full-time

Description 
Manage and monitor branch staff:

• Support the HR Department in the selection of skilled staff as required according to HR policies and procedures and the departmental budget.
• Liase with HR to ensure that all recruitment, selection, and resignation documentation are completed, updated and forwarded to HR as required according to HR regulations and requirements.
• Answer and/or refer any queries from employees in respect of leave matters and complete any administrative tasks as needed.
• Support induction for new appointments and ensure that new staff members are orientated into the department.
• Set short- and medium-term goals and action plans according to any known strategic business plans and changes in work patterns.
• Complete annual performance appraisal according to departmental and Training Department needs.
• Assist with counselling, grievance and/or disciplinary procedures as required according to relevant HR policies and procedures and departmental house rules.
• Plan and approve leave allocation, allocation of time off, duty rosters, training, accreditation, safety officer appointment and arrange for relief staff when required.
• Relate training needs of relevant staff and record the training needs according to the relevant policies and procedures.

Perform operational management tasks:

• Identify and solve operational problems such as: TAT failures (KPI 90% TAT for all patients), Process Nonconformances, Staff Non-conformances, noncompliance with policies and procedures.
• Customer Satisfaction: Meet branch TAT(90%) by ensuring adequate stock levels in branch, proper man power planning, <2% Patient complaint by optimizing processes to reduce waiting time and improving customer experience, accurate data capture by FDO, <5 Patient refunds/Month by proper customer engagement by FDO,s,
• Communicate daily branch operations update with Regional Operations Manager and Call center.
• 95% equipment uptime by ensuring maintenance schedules for all Equipment are followed by end users and Engineering/Facility and communicate deviations to the Facility Manager promptly.
• Effective Stock Monitoring: Perform weekly consumption on SAP, submit branch stock request on the 25th of every month. Zero physical count Vs SAP Variance
• Send out or receive staff circulars and internal memos when required.
• Meet with Pathologist/ Radiologist in charge on relevant operational and staff issues, plans for future developments and new policies and procedures as required.

Generate Management report:

• Monitor branch instrument and staff status.
• Weekly revenue report for the finance team
• Monthly branch consumption report on SAP
• Monitoring weekly consumption on SAP
• Collation of referrals for credit clients
• Weekly operations report for Regional Operations Manager

Financial management:

• Verify all staff duty claims and allowances monthly according to relevant work instruction/SOP.
• Monitor the materials management of the department according to days-on-hand and other relevant Materials Management reports.
• Monitor branch expenses and productivity according to the monthly financial reports.
• Patient refunds to be zero at month end.
• Ensure adherence to cashless policy
• All documentation pertaining to corporate/retainership client visits must be completed correctly and filed at branch. These are required by accounts to compile consolidated corporate accounts accurately.

Job Requirements

• 5-7 years of experience in a Medical Branch Operations
• Bachelor’s Degree in Medical Laboratory Science, or any related field
• Relevant professional certification
• Excellent problem-solving skills
• Strong computer skills and experience with HR software
• Professional demeanor and competent problem solver
• Strong written and verbal communication skills
• Comprehensive understanding of labor law
• Observes confidentiality both with patient information and co-workers.
• Attention to detail and Time management.

Application Closing Date
30th April, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@echolab.ng using the Job Title as the subject of the email.