Administrative Officer (RFC Surulere) at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Administrative Officer

Location: Surulere, Lagos
Job type: Full-Time

Description

• The administrative assistant will serve as a friendly face for a clinic that strives to treat every patient as a VIP. 
• The successful candidate will be friendly, engaging, and helpful with strong communication skills.
• Schedule clients and patients for appointments, health education sessions and on-site events while demonstrating politeness, courtesy, and professionalism.
• Triage patients in need of medical assistance and alert medical staff
• Organize transportation as needed by the medical and non-medical team.
• Use computer systems to accurately document, locate, modify, and retrieve data, which includes patient data, claims, invoices and stock keeping
• Receive and respond to routine and urgent requests for assistance from and for patients, families, staff, and others via tickets, phone, SMS, social media, and emails
• Maintain key organisational documents in soft and hard copies immaculately in adherence with the filing systems
• Demonstrate effective telephone and email communication techniques/etiquette
• Document and invoice customers as applicable and follow up on payments, and manage petty cash records transparently
• Securely and confidentially collect, retrieve and share patient records and enter data for medical or administrative reporting.

Requirements

• Minimum of BSc / HND in a related field
• Similar experience in a role related to front desk work, customer service and administrative skills particularly in a healthcare field is a plus
• Computer skills and ability to navigate Microsoft Office tools including Word, Excel and Outlook
• Excellent problem solving, conflict resolution, and customer service skills
• Excellent verbal and written communication skills
• Highly organized, detail-oriented, self-directed, and goal-driven
• Experience with bookkeeping and basic accounting processes is a plus.
• Comfortable working 8am-8pm shift on week days and on weekends when on shift.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online