Member Engagement Manager at the Association of Chartered Certified Accountants (ACCA)

The Association of Chartered Certified Accountants (ACCA) is the global body for professional accountants with over 200,000 fully-qualified members and 486,000 students worldwide - and they're among the world's best-qualified and most highly sought-after accountants.

We are recruiting to fill the position below:

Job Title: Member Engagement Manager

Job Requisition ID: R5417
Location: Nigeria
Job type: Full time

Job Description

• We’re currently looking for a Member Engagement Manager for a Fixed Term Contract of 12 months on a full-time basis. This position sits within the Relationship team, based in our Lagos, Nigeria office.
• The Member Engagement Manager is accountable for developing and implementing plans designed to enhance member value and strengthen member engagement and advocacy.
• The role has a growing focus on enhancing member value through partnerships and on creating and nurturing communities in line with ACCA’s strategic ambition.

The Job
Reporting to Country Head Nigeria, on a day-to-day basis, you’ll be involved in the following:

• Develop and execute member engagement plan for the country, with a view to maximizing member value, engagement and advocacy
• Builds and delivers a plan for the development of advocacy-driven member communities to support the delivery of ACCA’s global approach 
• Works with relevant internal stakeholders to deliver agreed outcomes, key performance indicators and targets
• Actively manage relationships with influential members and member advocates to maximize positive impact on ACCA’s business and reputation
• Develop and implement local member initiatives as agreed, to build membership engagement
• Collaborate with colleagues locally and regionally to leverage global solutions and expertise to build member value
• Supports the development of member communities to enhance member value and identify insights to help improve value propositions
• Works with colleagues locally and regionally to support and develop partner relationships in ways which build member value and advocacy and maximize the value of partner relationships to ACCA
• Where relevant, supports member advisory committee ensuring critical issues are managed sensitively.  Seeks to evolve networks and panels towards a more community- and advocacy-based approach in line with ACCA’s strategic ambition.

The Person
We’re looking for someone who has:

• Demonstrable commercial acumen with experience across sales, brand management and marketing
• Experience in building and sustaining effective relationships and communities
• Background of managing senior stakeholder relationships
• Understanding of the accounting and finance sector and economic trends
• Knowledge and interest in the skills and career development landscape
• Strong interpersonal skills with the ability to interact with and influence people at all levels. Confident and clear oral communication skills
• Experience of working with and managing volunteers
• Experience of working with committees/ panels may be required
• Knowledge of MS Teams and social media platforms
• Highly motivated, proactive and enthusiastic
• Able to plan, manage and work on own initiative to deliver results within strict deadlines and agreed budgets.

Application Closing Date
27th April, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online