Specialist, ServiceNow & AI Development at IHS Towers

IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The Company has over 39,000 towers across its nine markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Nigeria, Rwanda, South Africa and Zambia.

We are recruiting to fill the position below:

Job Title: Specialist, ServiceNow & AI Development

Location: Lagos
Job Type: Full-time

Job Summary

• We are seeking a highly skilled and motivated software and AI developer to join our team. 
• The Ideal candidate should have a strong background in software development and an understanding of software development, artificial intelligence & machine learning algorithims. 
• The candidate will be responsible for designing, developing, and implementing software solutions that integrate AI and machine learning algorithms to solve complex process and business problems. 

General Software Development:

• Write clean, maintainable, and efficient code.
• Implement application features according to specifications.
• Participate in code reviews and contribute to team discussions.
• Debug and resolve technical issues and bugs.
• Collaborate with designers, analysts, and other developers.
• Stay updated on the latest industry trends and technologies.
• Ensure code quality and adherence to development standards.

ServiceNow Development:

• Design and develop custom applications, modules, and workflows on the ServiceNow platform to meet specific business requirements.
• Write and maintain server-side and client scripts (e.g., Business Rules, UI Actions, Script Includes, Client Scripts) to automate processes and enhance system functionality.
• Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services and middleware.
• Customize and develop ServiceNow portals, dashboards and reports to improve the user experience.
• Conduct unit testing, system testing, and resolve issues related to system functionality, integrations, or performance.

Quality Assurance:

• Perform various testing types: functional, integration, performance, and regression.
• Ensure defects are resolved.
• Ensure the application meets quality standards before release.

Support:

• Provide end-user support and troubleshoot application issues.
• Document and escalate issues to relevant teams.
• Assist in training users on new features and functionalities.
• Gather user feedback to inform future improvements.
• Ensure timely resolution of support tickets and inquiries.

Qualifications

• Degree holder in computer science or related fields 
• 4+ years in Software Engineering and development.

Organizational Competencies:
Customer Focus:

• People demonstrating this competency understand & exceed our customers’ needs. 
• They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.

Innovation:

• People demonstrating this competency constantly seek new & improved ways to deliver our products & services. 
• They champion engineering & skills development, and work to create a collaborative and supportive operating environment.

Integrity:

• People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth.
• They make socially responsible decisions and treat their stakeholders with respect.

Be Bold:

• People demonstrating this competency are thorough in analyses & decision-making. 
• They are courageous in expanding existing markets & developing new ones. 
• They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability: 

• People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Our Vision:

• IHS is committed to helping create a connected world where communication promotes continued economic growth and social development throughout emerging markets.
• Joining IHS means becoming part of something truly special, a success story where creative thinking, diversity of opinion and innovation are immensely valued. 
• From global mentoring schemes, inter-company transfers and secondments, to technical training programs and online learning resources, we seek to provide our employees with a range of career development opportunities tailored to their professional aspirations.

Benefits

• Pension
• Medical insurance
• Employee Assistance Program
• Annual leave
• Parental leave
• Social events

Application Closing Date
Not Specified.

How to Apply
|nterested and qualified candidates should:
Click here to apply online

Note: HS Towers is committed to promoting equal opportunities in employment. All applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.