Expedited SVN - Office Assistant (Customer Service) at the International Organization for Migration (IOM) - 2 Openings

The International Organization for Migration (IOM) - Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

We are recruiting to fill the position below:

Job Title: Expedited SVN - Office Assistant (Customer Service)

Job ID: 14446
Locations: Abuja and Lagos
Employment Type: Contract
Contract Duration: 6 months

Context

• Under the overall supervision of the Chief Migration Health Officer (CMHO)/ Migration Health Officer and the direct supervision of the Senior Medical assistant, the successful candidate will be responsible for the carrying-out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Lagos and Abuja, Nigeria.

Responsibilities

• Provide general information, relevant to Health Assessment Programs, Applicant processing and other IOM services to the clients.
• Greet visitors and provide a positive image of IOM and hospitality for clients, and visitors.
• Identify and aid clients requiring prioritization.
• Answer clients’ questions and provide information regarding health assessment process.
• Direct clients to the right department, staff, or helpful resources such as bulletins, brochures etc. Follow up with customers as needed to ensure any problems are resolved
• Maintains constant vigilance to ensure the safety of clients, staff, and IOM property. Report unusual activity or suspicions of safety issues to the supervisor in a timely manner
• Assist in maintaining a visitor’s log and ensure they are provided with security access to the building and offices if required.
• Gathering, organizing, and archiving paper and electronic files and documents. Secures and protects the privacy of such documents and files.
• Receives, directs, and tracks all incoming/outgoing correspondence (courier packages, etc.) adhering to established procedures in the mission.
• Monitor the process flow to ensure order and manage crowding in waiting areas by redistributing clients to other stations when necessary
• Perform other duties as may be assigned.

Qualifications
Education:

• University Degree with at least one year of relevant working experience or a High School Degree / Certificate with 3 years of relevant working experience
• Preferred duty station in order of preference (if more than one).

Experience:

• Proficient in MS office applications e.g., Word, Excel, PowerPoint, Email, Outlook.
• Prior work experience with humanitarian organizations, non-government, hospitality, or service-oriented industry in a multi-cultural setting is an advantage; and,
• Experience in administrative, or customer service support will be considered.

Skills:

• Attention to detail, ability to organize paperwork in a methodical way.
• Discreet, details and client-oriented, patient with willingness to learn new things.
• Written and verbal communication skills.
• Knowledge of customer service.
• Ability to work under pressure.
• Multitasking and Prioritizing

Languages:

• Fluency in English and local language.

Required Competencies:

• Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 1)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators (Level 1) (applicable only if position is with direct reports)

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Application Closing Date
14th April, 2025, 23:59.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Notes

• Applications are welcome from internal and external candidates. 
• For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. 
• For the purpose of this vacancy, internal candidates are considered first-tier candidates.
• Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
• Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
• This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
• This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
• Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
• IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
• IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
• IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.