ERP Team Lead at Netcom Africa Limited

Netcom Africa Limited is built from the ground up for high-speed broadband IP communications, Netcom Africa Limited has been the leading ICT provider of corporate tailored solutions in western Africa since 2004. Our communications product suite is best in class using the latest generation technologies in communications and supported 24/7 by some of the most experienced customer support and technical engineers in the industry. Today our network reaches major business centers with access to 154 countries. We own and operate our own infrastructure with clear channel capacity leasing on all available subsea cable systems landing in Nigeria for redundancy. We are the only ICT provider in Nigeria able to guarantee a service Availability of 99.5% delivering quality standards comparable to USA and Europe. Our Quality Focus TL9000Netcom is Africa’s first ISO9001:2008 and TL9000 certified company, bringing international telecommunication standards to the continent.

We are recruiting to fill the position below:

Job Title: ERP Team Lead

Location: Victoria Island, Lagos
Employment Type: Full-time

Objective & Summary

• The ERP Team Lead is responsible for overseeing the internal ERP team and ensuring the effective management, implementation, and continuous improvement of Microsoft Dynamics 365 Business Central (BC) and Customer Relationship Management (CRM) systems. 
• This role includes leading the internal ERP team to support company-wide ERP needs while also participating in external solution proposals, costing, and implementation of Microsoft and potentially other ERP and CRM systems and applications in collaboration with partners for functional consulting, development, and project management.
• The ideal candidate will have a strong technical background, project management expertise, and the ability to align ERP initiatives with business objectives.

Key Responsibilities
Internal ERP Management & Support:

• Lead a team of three ERP professionals, ensuring efficient internal support and system optimization.
• Establish and implement support and escalation procedures, including training and development of the 2nd level support team and coaching of the 1st level support team.
• Monitor and maintain the security, integrity, and availability of ERP systems.
• Manage and document ERP system configurations, upgrades, and customizations.
• Develop and enforce ERP policies, procedures, and best practices for system administration.

ERP Strategy & Process Optimization:

• Collaborate with stakeholders (Finance, HR, Business Analysts, and other departments) to define and execute an ERP strategy that aligns with business needs.
• Review and assess BI/MIS requirements, including evaluating current ERP tools and data security.
• Ensure optimal system performance by implementing best practices in data governance and user access control.
• Drive process automation initiatives, such as integrating workforce attendance with security badge readers and mobility solutions for field operations.

External ERP Projects & Partner Collaboration:

• Participate in the scoping, costing, and development of technical proposals for external ERP solutions.
• Act as the ERP technical lead in external projects, working with partners on functional consulting, system development, and project management.
• Oversee project execution, ensuring deliverables meet business requirements and project deadlines.
• Support business process optimization by reviewing development proposals with key stakeholders.

Vendor & Contract Management:

• Manage supplier contracts with ERP implementation and development partners.
• Oversee third-party vendor engagements, ensuring service delivery aligns with agreed SLAs and company expectations.
• Handle escalations to external consultants or developers when required.

Team Leadership & Continuous Improvement:

• Supervise and mentor the ERP team, including career development, training programs, and performance reviews.
• Establish a structured framework for ERP knowledge management and documentation.
• Stay updated on emerging ERP trends and best practices, recommending necessary upgrades or system improvements.

Performance Monitoring & Continuous Improvement:

• Track ERP/MIS performance metrics to ensure alignment with business KPIs.
• Conduct system audits to identify and implement efficiency improvements.
• Stay updated on industry trends to recommend upgrades and enhancements.
• Gather stakeholder feedback to refine ERP functionalities.

Requirements
Qualifications & Experience:
Education & Certifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• ERP-related certifications (e.g., Microsoft Dynamics 365 BC/CRM) are a plus.
• PMP, PRINCE2, or Agile/Scrum certification is an advantage.

Experience:

• Minimum of 5 years of experience in ERP management, IT project management, or similar roles.
• Hands-on experience with Microsoft Dynamics 365 Business Central (BC) and CRM.
• Proven track record in ERP implementation, system administration, and process optimization.
• Experience in managing internal support teams and working with external ERP partners.
• Strong understanding of business process.

Application Closing Date
8th May, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online