Network Operations Center (NOC) Manager at Kloverharris Limited

Kloverharris Limited is a Human resource/IT Consulting company that provides high quality services to businesses across Africa. We pride ourselves in how well we assist organizations overcome challenges that bother on optimal performance by proffering a wide array of solutions through the use of deep IT expertise, industry- wide expertise and highly proficient tools.

We are recruiting to fill the position below:

Job Title: Network Operations Center (NOC) Manager

Location: Lagos
Employment Type: Full-time

Job Description

• We are seeking a highly skilled and experienced Network Operations Center (NOC) Manager to oversee our NOC operations.
• The ideal candidate will have a strong background in network operations, service provisioning, and team management. 
• This role requires excellent leadership, technical, and organizational skills to ensure the efficient monitoring and management of our network infrastructure.

Key Responsibilities

• Team Leadership: Lead and manage the NOC team, ensuring effective coordination and communication among team members.
• Service Provisioning: Oversee the provisioning of services, including fiber build test acceptance, network monitoring of fiber, Layer 2 services, and virtual machine services.
• Network Monitoring: Ensure continuous monitoring of the network infrastructure, including multiple Mini Data Center Points of Presence (PoPs) and Colocation PoPs for connectivity and power.
• Incident Management: Manage and resolve network incidents promptly to minimize downtime and ensure service continuity.
• Performance Monitoring: Track and report on network performance, identifying areas for improvement and implementing necessary changes.
• Process Improvement: Develop and implement best practices and standard operating procedures to enhance NOC operations.
• Stakeholder Collaboration: Work closely with other teams, including the fiber implementation team and commercial team, to ensure seamless service delivery.
• Training and Development: Provide training and development opportunities for NOC team members to enhance their skills and knowledge.
• System Configuration: Configure system hardware and manage system backups to ensure network reliability and security.
• Troubleshooting: Diagnose and resolve network issues with minimal downtime, utilizing advanced troubleshooting skills.
• Documentation: Track and document network issues, compile incident reports, and respond to user requests, providing network training as needed.

Requirements
Qualifications:

• Education: Bachelor's Degree in Telecommunications, Computer Science, Engineering, or a related field. A Master's Degree is a plus.
• Experience: Minimum of 3 - 5 years of experience in network operations, service provisioning, or a related role within the telecommunications industry.
• Certifications: Ideal - Certified NOC Manager (CNOCM) and CCNP, PMP, Risk and Information Systems Control (CRISC) is a plus.

Skills:

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in network monitoring tools and methodologies.
• Analytical and problem-solving skills.
• In-depth understanding of fiber optics, Layer 2 services, virtual machine services, and data center operations.
• Advanced knowledge of network deployment and infrastructure.
• Ability to work flexible hours and under pressure.
• Experience with trouble ticketing systems while troubleshooting issues.
• Connectivity Technologies: Conversant in multiple connectivity technologies such as DWDM, GPON, MetroEthernet, SDWAN, SASE, etc.

Application Closing Date
15th May, 2025.

How to Apply
Interested and qualified candidates should send their Cv to: Recruitment@kloverharris.com using ''Network Operations Center (NOC) Manager'' as the subject of the mail.