IT Director at DHL Global Forwarding Nigeria Limited

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results everyday.

We are recruiting to fill the position below:

Job Title: IT Director

Job ID: EX25002LD
Location: Isolo, Lagos
Employment type: Full-time
Job type: Permanent

Role Context

• Develops new IT processes, standards, and operational plans in support of the division's and country's business and IT strategy.

Key Responsibilities

• Ensures adherence to IT governance mechanisms for the country within overall DPDHL guidelines.
• Prepares detailed IT roadmaps and migration strategy for applications in collaboration with others.
• Manages the IT-interface at country level, provides co-ordination and direction, and interacts with the business in the country to ensure the needs of the business are addressed and issues raised are escalated and resolved.
• Ensures all IT services and solutions are delivered efficiently, effectively and on time within the country and are aligned with the strategic needs of the division.
• Delivers operational quality and consistency of the IT systems in the country.
• Evaluates and prioritizes improvements to the country's IT portfolio considering available resources.
• Analyses complex issues in IT and significantly improves, changes, or adapts existing methods and techniques.
• Develop and execute IT strategies aligned with the organization's overall business objectives. This includes long-term planning, setting IT goals, and ensuring that IT investments support the company's growth and competitiveness.
• Manage the IT department's budget, including allocating resources, controlling costs, and ensuring that IT expenditures are in line with organizational priorities.
• Oversee and lead IT teams, including system administrators, network engineers, software developers, cybersecurity specialists, and support staff. Recruit, train, and manage IT personnel.
• Identify and implement technologies that enhance business operations and efficiency. This includes selecting hardware, software, and infrastructure solutions and ensuring seamless integration.
• Develop and maintain IT security policies and practices to protect the organization's data and systems from cyber threats. Ensure compliance with relevant data protection and industry-specific regulations.
• Oversee IT projects, ensuring that they are delivered on time, within budget, and meet quality standards. This may involve managing various projects simultaneously.
• Maintain and upgrade the organization's IT infrastructure, including servers, networks, and data centres, to ensure reliability, scalability, and performance.
• Collaborate with external vendors and service providers for IT solutions, negotiating contracts, and ensuring service-level agreements are met.
• Implement and manage IT service processes and best practices to provide efficient and reliable IT services to the organization and end-users.
• Develop and maintain disaster recovery and business continuity plans to minimize downtime and data loss in the event of IT disruptions or disasters.
• Oversee data storage, backup, and retention strategies to ensure data integrity and availability.
• Establish and enforce IT governance frameworks, policies, and procedures to ensure transparency, accountability, and compliance with regulatory requirements.
• Communicate effectively with senior management, department heads, and other stakeholders to understand their IT needs and ensure that IT initiatives align with business goals.
• Stay current with industry trends and emerging technologies, evaluating their potential impact on the organization, and recommending adoption when appropriate.
• Develop and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of IT operations and report on IT's contribution to the organization.

DPO:

• Maintaining records of data processing activities and ensuring that they are up-to-date and readily available for regulators, if needed.
• Developing and implementing procedures for detecting, reporting, and responding to data breaches in a timely and effective manner, including notifying relevant authorities and affected individuals when required.
• Providing guidance to the organization and its employees on data protection laws and regulations, as well as best practices for data handling and protection.
• Ensuring that the organization complies with data protection laws and regulations by conducting regular audits and assessments.
• Developing and maintaining data protection policies, procedures, and documentation to ensure that data is processed in compliance with applicable laws.
• Serving as a point of contact for data protection authorities and cooperating with them in case of investigations or inquiries.
• Assessing and monitoring the data protection practices of third-party vendors or data processors with whom the organization shares personal data.
• Regularly reporting to senior management or the board of directors on the organization's data protection activities, risks, and compliance status.

People and Performance Management:

• Recruits and develops members of the country IT leadership team; keeps them motivated and oversees their task assignments.
• Leads and manages team; determines team structure, roles, performance targets in co-operation with general management.
• Evaluates performance and proposes performance-based compensation for direct reports.
• Generates commitment, motivation and enthusiasm to company and division by motivating and retaining the best of customer service talents within DHL to enhance customer service experiences for customers.
• Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class; determines team structure, roles, performance targets in co-operation with division leadership.
• Evaluates performance and proposes performance-based compensation for direct staff.
• Design and develop IT architecture (org structure, job profiles, competence profiles)
• Develop performance contracts, performance targets and KPI for customer staff.
• Build departmental capacity and capability to enable achievement of commercial objectives.
• Align people, competencies to meet the business objectives and manage staff competency levels and performance according to service requirements and business needs.
• Ensuring that all IT activities meet or improve on budget, cost, volume, and efficiency targets 

Key Performance Indicators (KPIs)
In line with business objectives:

• Supports managers to identify and manage high performing / high potential individuals and ensures succession is in place for key positions.
• Facilitates the identification of talent, key positions & succession plans at all levels.
• CIS facilitation (as required)

Fin and projects:

• Alignment to Business Strategy and implemented through.
• Oversees the IT budget on the country level.
• Approves all major IT projects including integration projects on country level.
• Delivers agreed programs and projects within time, cost, and quality constraints, within the country reporting and stakeholder management:
• Prepares necessary frequent reports for MD, SSA Area office and SMT.
• Analyze records of internal customer inquiries, purchases, service requests and complaints to identify trends.
• To monitor IT KPIs, standards, and reporting
• Balance operational metrics against IT metrics
• Translate IT trends into easy-to-understand reports or presentations for SMT and SSA Area office.
• Persuades others within the country, region and/or division to accept proposals and programs where there may be little interest in cooperating or participating.
• Builds and develops effective working relationships with stakeholders, technical specialists and third parties.
• Liaises with IT service providers based in the country and in other countries where services may be provided / hosted

Requirements
Expected Qualifications:

• IT related qualification NQF Level 8 – 10
• IT related Degree and Diploma
• Post-graduate qualification in Management

Skills:

• Communication skills (English), spoken and written.
• Minimum of 10 years in Logistics and/or courier industry
• 5 years’ experience leading Information Technology teams.

Competencies:

• Planning and Organizing
• Passion for Business continuity and contingency plans
• Communication
• Achievement Drive
• Initiative
• Attention to Detail
• Teamwork
• High tolerance for stress.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online