Field Support Engineer (Radio or Fiber) at Hoop Telecoms Limited

Hoop Telecoms Limited was established in 2017 as a full Telecommunications Service provider. Since its formation, Hoop Telecoms has been growing rapidly and is emerging as a leading provider of telecommunication and business solutions.

Our goal is to be the telecom company of choice for voice, video, and data for consumers in Nigeria, West Africa, Africa, and globally. Simply put; our vision is global.

HOOPTEL is led by a strong management team with knowledge and extensive experience in the telecom industry, and other professionals with strong administrative skills and experience. We are primarily focused on delivering solutions to customers in Enterprise networks connectivity, Broadband internet services, Voice communication solutions, Video and secured data solutions, Data Centre and co-location services, managed cloud services, and other related telecommunication systems.

We are recruiting to fill the position below:

Job Title: Field Support Engineer (Radio or Fiber)

Location: Ilupeju, Gbagada - Lagos
Employment Type: Full-time

Job Summary

• Hoop Telecoms Limited is seeking a skilled and proactive Field Support Engineer to provide on-site technical support, installation, and maintenance services for our telecommunications infrastructure. 
• The ideal candidate will ensure consistent network performance, resolve field issues efficiently, and contribute to excellent service delivery across client locations in Lagos.

Key Responsibilities
Radio FSE:

• Install, configure, and maintain microwave radio equipment, CPE routers, switches.
• Conduct technical site surveys and advise on link feasibility LoS nLOS
• Maintain accurate documentation of field activities, service reports, and equipment status.
• Respond to and resolve issues with microwave radio alignments, configuration and connectivity.
• Ability to configure Mikrotik radios and routers, TPLink routers, Ubiquity devices, Ligowave radios, Cambium devices and the likes.
• Good knowledge of wireless technology and ability to troubleshoot wireless issues.
• Basic knowledge of TCP / IP.
• Good knowledge structure cabling and management.
• Respond to service calls and deliver hands-on technical support to clients.
• Conduct regular site inspections and preventive maintenance to ensure optimal network uptime.
• Troubleshoot and resolve connectivity or hardware issues efficiently.
• Liaise with the Network Operations Center (NOC) for escalations and network status updates.
• Ensure safety and compliance with company protocols during all field operations.
• Support project rollouts and system upgrades as directed.
• Train end-users or junior field technicians when necessary.

Fiber FSE:

• Install, manage, and maintain Hoop Telecoms fiber optics cable both aeriel and underground.
• Install and manage CPE routers, switches in customer last miles installations.
• Good knowledge of longhaul, shorthaul PTP and PTMP fiber infrastructure installation and management.
• Good knowledge of installing, managing and troubleshooting of FTTx fiber infrastructure.
• Experienced in the use of fiber equipment and tools like splicing machine, OTDR, VFL, Light source, power meter etc.
• Excellent splicing experience and excellent knowledge to read traces using OTDR, VFL and Light source in
• Conduct technical site surveys and advise on link feasibility LoS nLOS
• Ability to manage locals and field challenges when they arises.
• Familiarity with Lagos streets and it environs both Mainland and Island.
• Maintain accurate documentation of field activities, service reports, and equipment status.
• Respond to and resolve issues with fiber optics cable, configuration and connectivity.
• Ability to configure Mikrotik routers, TPLink routers, GPON/ONU devices.
• Good knowledge of fiber optics technology and ability to troubleshoot issues when it arises.
• Basic knowledge of TCP/IP.
• Good knowledge structured cabling and management in cabinet, closures, indoors and outdoor installation.
• Respond to service calls and deliver hands-on technical support to clients.
• Conduct regular site inspections and preventive maintenance to ensure optimal network uptime.
• Troubleshoot and resolve connectivity or hardware issues efficiently.
• Liaise with the Network Operations Center (NOC) for escalations and network status updates.
• Ensure safety and compliance with company protocols during all field operations.
• Support project rollouts and system upgrades as directed.
• Train end-users or junior field technicians when necessary.

Requirements

• Bachelor’s Degree or HND in Electrical / Electronic Engineering, Telecommunications, or related field.
• Minimum of 3 years’ experience in field support within the telecoms industry.
• Proficiency with networking tools, diagnostic devices, and telecom systems.
• Solid understanding of IP networking and telecommunications infrastructure.
• Strong communication, troubleshooting, and time management skills.
• Flexibility to travel to client sites across Lagos and work under varied conditions.

Preferred Skills:

• Experience with fiber optics installation and splicing.
• Familiarity with wireless networks (Wi-Fi, LTE, microwave).
• Knowledge of telecom industry standards and safety protocols.

Why Join Hoop Telecoms Limited?

• Be part of an innovative and fast-growing telecoms company.
• Opportunity for career advancement and professional development.
• Competitive compensation and a collaborative work environment.

Application Closing Date
2nd May, 2025.

How to Apply
Interested and qualified candidates should send their CV to: hr@hooptelecoms.com using the job title as the subject of the email.