Retail Sales Manager at Koolboks Limited

Koolboks makes refrigeration accessible and affordable to all. Our solar-powered freezers, equipped with Pay-As-You-Go technology and offered through an innovative Cooling-as-a-Service model, enable eco-friendly and accessible refrigeration to everyone who needs it. Life is kool!

We are recruiting to fill the position below:

Job Title: Retail Sales Manager

Location: Abuja
Employment Type: Full time

Job Summary

• As Retail Sales Manager for Abuja, you’ll be the field general. Your job is to drive retail sales across Abuja, grow our customer base, and lead a team of sales agents/merchandisers to hit the streets, close deals, and make Koolbuy the go-to brand for reliable cooling.
• The ideal candidate will have proven expertise in managing retail sales channels, building and maintaining relationships with key stores, and developing strategies to achieve sales targets.
• This role requires a proactive leader who can identify opportunities for growth, train and motivate sales teams, and enhance our retail presence.

Key Responsibilities

• Develop and implement strategies to achieve and exceed retail sales targets.
• Monitor sales performance across stores and provide actionable insights to improve results.
• Collaborate with the marketing team to execute promotional activities and campaigns.
• Build and maintain strong relationships with key retailers, distributors, and stores managers.
• Hire, train, and motivate a growing team of sales reps and agents.
• Negotiate contracts, shelf placements, and promotional opportunities with retail partners.
• Act as the primary point of contact for all retail-related queries and partnerships.
• Identify and onboard new retail channels to expand market reach.
• Work with distributors to ensure product availability and timely delivery to stores.
• Optimize product placement and merchandising to maximize visibility and sales.
• Train, mentor, and motivate retail sales teams to deliver exceptional customer experiences.
• Conduct regular team meetings and provide performance feedback to ensure alignment with goals.
• Develop training programs to enhance product knowledge and sales techniques.
• Analyze market trends, customer preferences, and competitor activities to inform sales strategies.
• Provide regular reports on sales performance, challenges, and opportunities to management.
• Recommend pricing adjustments and product bundles to increase competitiveness.
• Ensure that retail partners maintain high standards of customer service.
• Address customer complaints or issues escalated by stores in a timely and professional manner.

Requirements

• Bachelor’s Degree in Business Administration, Sales, Marketing, or a related field.
• Proven experience (5+ years) in retail sales, preferably in the electronics industry.
• Strong track record of achieving and exceeding sales targets.
• Deep understanding of retail sales channels and market dynamics in the electronics sector.
• Excellent relationship management and negotiation skills.
• Strong analytical skills with the ability to interpret sales data and market trends.
• Leadership qualities with experience managing and motivating sales teams.
• Proficiency in CRM software and sales analytics tools.
• Exceptional communication and presentation skills.
• Ability to travel frequently to visit retail partners and stores
• Monitor field sales performance, POS activations, and payment collection trends.
• Track agent KPIs, ensure reps are meeting daily/weekly targets.
• Help coordinate onboarding and training for new field agents.
• Support territory expansions and activation campaigns.
• Manage daily task checklists, timelines, and priorities across the division.
• Ensure product availability, monitor logistics/delivery performance.
• Troubleshoot operational issues and escalate when needed.
• Create and maintain tracking tools and dashboards for visibility.
• Track collections, outstanding payments, and repayment trends.
• Work with Finance and KoolKredit teams on reconciliations and reporting.
• Support pricing review and margin protection efforts.
• Document processes, SOPs, and workflows across the products lifecycle.
• Coordinate between cross-functional teams (Assembly, Aftersales, Marketing, etc.)
• Ensure alignment on priorities and key decisions.
• Lead or co-lead pilot rollouts or innovation initiatives (e.g. POS upgrades, AI integration).
• Collect and analyze customer feedback to inform product evolution.
• Participate in planning sessions for Q2-Q4 expansion.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online