Client Success Manager at Visa Incorporated

Visa Incorporated operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.

We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in over 200 countries and territories.

We are recruiting to fill the position below:

Job Title: Client Success Manager

Location: Lagos
Employment Type: Full-time
Job Family Group: Client Support Services

Job Description

• Provide CMS subject matter expertise and consultation to Visa clients by leveraging insights and understanding of their local market(s) and product needs to continually enhance the Client experience. 
• Foster and sustain trusted partnerships with internal Account Team members by aligning on the forwardlooking relationship strategy and optimization opportunities and executing against Client Success Plans.
• Ensure Client Success Plans clearly communicate and track Client operational goals and success metrics for their overall Visa product landscape, as well as client readiness activities and intended outcomes for upcoming mandates and projects.
• Conduct periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.
• Advocate for Clients through strong operational excellence by driving complicated and crossfunctional initiatives in support of Client goals and incorporating automated solutions to achieve efficiency and productivity operational improvements.
• Support, and may oversee, implementation of new Visa products purchased by Clients by coordinating key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximized adoption of deployed products.
• Maintain strong relationships with Client Services and other crossfunctional teams within Visa to orchestrate subject matter expertise consultation as needed to optimize client performance.
• Engage in thorough communication of new Visa Rules, essential mandates, Visa Business Enhancement Releases, and upcoming product changes to ensure Client readiness and service compliance through delivering strong Client educational training.
• Act, on an adhoc and as needed basis, as the escalation point for managing client escalations concerning significant product issues and major incident/crisis responses.
• This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• Minimum of 8+ years experience in a clientfacing role in financial services, payment card, software or business consulting.

Preferred Qualifications:

• Experience in engaging with senior management level stakeholders as clients.
• Certifications or qualifications in Client and Customer Success, project management or related areas of practice and expertise.
• Technical proficiency in VisaNet Core & Config processing, Holistic client’s
• system integration and Commercial and Money Movement Solution knowledge is required.
• Technical aptitude with a proven ability to articulate complex technical terms or processes into business language.
• Strong interpersonal and consulting skills with experience in negotiating with and influencing clients and stakeholders at different organizational levels.
• Understanding of the market influences and threats facing the payments industry.
• Analytical aptitude and demonstrated track record of working with data to
• develop business orientated solutions and to provide sound business analysis.
• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans.
• Self starter with a strong ability to achieve results as part of an effective team (across countries), and ability to effectively prioritize and multitask under deadlines.
• Experience in client relationship management, and able to set priorities, influence others and manage client expectations.
• Program management skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.