IT Support Officer at Mar & Mor Engineering Services Limited

Mar & Mor Engineering Services Limited is a building services company passionate about customer satisfaction, best practices and standards compliance. We are in Business to continuously raise the bar in the delivery of Mechanical and Electrical Engineering and Plumbing services that meet the quality standards, performance and price aspirations of our customers, while reducing maintenance and support requirement to the barest minimum. We value the hard work of our team and depend on them to provide outstanding products and services to our customers. In order to attract and retain this calibre of employee, we offer competitive compensation, exceptional benefits, and a great work environment.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Abuja
Employment Type: Full-time

Position Overview

• We are seeking a proactive and detail-oriented IT Support Officer to join our team in Abuja, Nigeria.
• The ideal candidate will provide technical support and ensure smooth operation of IT systems and infrastructure.
• This role involves hands-on support with Microsoft 365, Power Apps/Automate, network management, and system administration.

Key Responsibilities

• Provide first-line support for hardware, software, and network issues.
• Troubleshoot and resolve IT-related problems in a timely manner.
• Install, configure, and maintain IT systems and devices.
• Manage user accounts, permissions, and licenses on Microsoft 365.
• Ensure efficient use of applications such as Teams, SharePoint, and OneDrive.
• Develop, maintain, and troubleshoot solutions using Power Apps and Power Automate.
• Support process automation and workflow optimization.
• Monitor and maintain network infrastructure, including routers, switches, and firewalls.
• Diagnose and resolve network performance issues.
• Ensure the security and reliability of servers and workstations.
• Manage backups, updates, and system upgrades.
• Implement cybersecurity measures and best practices.
• Maintain accurate records of IT assets, incidents, and resolutions.
• Provide regular reports on system performance and issues.
• Work closely with other departments to understand IT needs.
• Provide training and guidance to end-users on IT systems and tools.

Qualifications
Education:

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Network+, ITIL) are a plus.

Experience:

• Minimum of 2 years of experience in IT support or a related role.
• Hands-on experience with Microsoft 365, Power Apps/Automate, and networking.

Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and in a team environment.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and supportive team.
• Access to ongoing training and professional development.

Application Closing Date
30th April, 2025.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@marandmor.com using "IT Support Officer - Abuja" as the subject of the email.