Ticketing Officer at Future Moves Recruitment Agency Limited (FMR Agency)

Future Moves Recruitment Agency is a licensed full-fledged Human Resource firm with extensive expertise and experience in human Capital development and staffing. Future Moves has exceptional expertise in Talent Sourcing, learning & development, talent management, HR Outsourcing & Payrolling, HR planning & Consulting, Policy Drafting, Culture Change and Organisation Effectiveness by designing and implementing interventions which identify the core areas of development to enhance the overall growth and competitiveness of your organization.

We are recruiting to fill the position below:

Job Title: Ticketing Officer

Location: Iyana Bodija, Ibadan, Oyo
Employment Type: Full-time
Industry: Travel & Tour

Job Summary

• We are seeking a detail-oriented Ticketing Officer to manage ticket reservations, sales, and customer inquiries. The role involves handling bookings, issuing tickets, processing payments, and providing excellent customer service while ensuring accuracy and efficiency in all ticketing transactions.

Key Responsibilities

• Ticket Booking & Sales: Process customer bookings, reservations, and ticket sales via online systems, phone, or in person.
• Customer Service: Assist customers with ticket-related inquiries, including pricing, availability, refunds, and cancellations.
• Payment Processing: Handle various payment methods, issue invoices, and ensure accurate transaction records.
• System Management: Use ticketing software (e.g., Amadeus, Galileo, Sabre for travel; Eventbrite for events) to issue and manage tickets.
• Documentation & Reporting: Maintain accurate records of sales, transactions, and booking details for audit purposes.
• Policy Adherence: Ensure compliance with company policies, industry regulations, and travel/event terms and conditions.
• Problem Resolution: Address and resolve customer complaints, booking errors, or system issues promptly.
• Collaboration: Work with other departments (operations, finance, customer support) to ensure seamless service delivery.

Requirements

• The candidates should possess a Bachelor Degree / HND in relevant fields
• Experience: 3 - 5 years

Salary
N200,000 per month.

Application Closing Date
10th April, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online