Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.








  
          Popular Jobs
TechnoServe Job Recruitment (16 Positions)

Goldplates Feast House Job Recruitment (5 Positions)

Global Profilers Job Recruitment (19 Positions)

Resource Intermediaries Limited (RIL) Job Recruitment (4 Positions)

Jijedapt Human Resources Consult Limited Job Recruitment (9 Positions)

Ascentech Services Limited Job Recruitment (35 Positions)

Broadoaks British School Job Recruitment (18 Positions)

YD Consultancy Limited Job Recruitment (3 Positions)

SPIE Oil & Gas Services Job Recruitment (4 Positions)

KPMG Nigeria Job Recruitment (5 Positions)

EHA Clinics Job Recruitment (3 Positions)

Softhills Limited Job Recruitment (4 Positions)

Pride of Womanhood Empowerment Initiative (POWEI) Job Recruitment (3 Positions)

Skipper Eye-Q Eye Hospital Internship & Exp. Job Recruitment (9 Positions)

Moment Job Recruitment (3 Positions)

Kingrock International Nigeria Limited Job Recruitment (4 Positions)

Prixair Group Job Recruitment (8 Positions)

ITEX Integrated Services Limited Job Recruitment (4 Positions)

Club Concierge Africa Graduate & Exp. Job Recruitment (14 Positions)

Stretch-It Concepts Limited Intership & Exp. Job Recruitment (6 Positions)

Montaigne Place Job Recruitment (5 Positions)

Dadeyo Schools Job Recruitment (6 Positions)

African Industries Group (AIG) Graduate Trainee & Exp Job Recruitment (22 Positions)

Wakafoods Express Limited Job Recruitment (3 Positions)

Anettcom Technologies Job Recruitment (3 Positions)

Hempawa Consult Limited Job Recruitment (4 Positions)

Rainbow Educational Service Limited Job Recruitment (7 Positions)

WorkForce Group Job Recruitment (4 Positions)

Excel and Grace Consulting Job Recruitment (9 Positions)

Vantage Outsourcing Internship & Exp. Job Recruitment (3 Positions)

Givo Africa Limited Job Recruitment (3 Positions)

African Foundries Limited (AFL)Job Recruitment (7 Positions)

Abuja Clinics Job Recruitment (8 Positions)

The Change Room Job Recruitment (4 Positions)

Healthspring Pharmaceuticals Limited Job Recruitment (3 Positions)

GlobalPay Limited Job Recruitment (3 Positions)

Nigerian Breweries Plc Job Recruitment

Allflavors Supreme Foods Limited Job Recruitment (7 Positions)

Latest Customer Service / Front Desk Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Abuja's Favourite Supermarket Job Recruitment (3 Positions)

Colton Group Industries Job Recruitment (3 Positions)

PE Lifts Limited Job Recruitment (5 Positions)

Philban Consulting Limited Job Recruitment (3 Positions)

Prestigious Homes Limited (PHL) Job Recruitment (4 Positions)

MelonyPine Fruithub Job Recruitment (4 Positions)

Brand and Communication Officer at HealthSpring Pharmaceuticals Limited

Tezza Business Solutions Limited Job Recruitment (3 Positions)

White Diamonds Academy Job Recruitment (9 Positions)

HNJ Exclusive Job GOODY Bag - April Week Three UPDATE!

Latest Oil & Gas Job Opportunities in Nigeria - HNJ Exclusive


Senior Technical Support Manager at a Leading all-in-one Fraud and Compliance Platform - The People Practice

Posted on Wed 26th Mar, 2025 - hotnigerianjobs.com --- (0 comments)


The People Practice - Our client, a leading all-in-one fraud and compliance platform for financial institutions and fintech, is recruiting to fill the position below:

Job Title: Senior Technical Support Manager

Location: Lagos
Employment Type: Full-time

Summary

  • We are looking for a Senior Technical Support Manager who will play a pivotal role in ensuring the success of our customers by providing advanced technical assistance, managing key accounts and driving customer satisfaction. 
  • The ideal candidate will serve as a bridge between our technical and customer success teams, ensuring that customer issues are resolved efficiently while also helping customers maximize their use of our platform.
  • This role is ideal for someone with a strong technical background, experience in customer success, and the ability to troubleshoot complex issues while fostering strong client relationships.

Responsibilities
Technical Support & Troubleshooting:

  • Serve as the primary point of contact for technical escalations and troubleshooting issues related to the organization's Platform.
  • Diagnose and resolve technical issues, working closely with engineering and product teams to escalate when necessary.
  • Maintain deep product knowledge to provide accurate resolutions and proactive guidance to customers.
  • Analyze recurring customer issues and collaborate with the development team to implement long-term solutions.
  • Ensure timely responses to support tickets, adhering to SLAs and best practices.

Account Management & Customer Success:

  • Develop strong relationships with key accounts, ensuring their needs are met and maximizing their satisfaction.
  • Guide customers in best practices, onboarding, and optimizing their use of our platform.
  • Monitor customer engagement and proactively identify opportunities to enhance their experience.
  • Work cross-functionally with sales, product, and engineering teams to ensure a seamless customer journey.
  • Provide insights and feedback from customers to inform product improvements and feature enhancements.

Process Improvement & Documentation:

  • Maintain and update knowledge base articles, FAQs, and technical documentation to improve self-service options for customers.
  • Identify gaps in existing support processes and recommend improvements to enhance efficiency.
  • Train and mentor junior support associates to improve overall team performance.

Qualifications

  • Interested candidates should possess a Bachelor's Degree with 3 - 5 years of experience in technical support, account management, or customer success, preferably in a SaaS, fintech, or tech-driven company.
  • Strong technical background in troubleshooting APIs, databases, cloud platforms, or enterprise software.
  • Experience working with CRM tools (e.g., Zendesk, Salesforce, HubSpot) and ticketing systems.
  • Ability to read and analyze log files, error reports, and system configurations to diagnose issues.
  • Customer-centric mindset, with a track record of building and maintaining positive client relationships.
  • Familiarity with scripting or coding (e.g., SQL, Python, PHP, or JavaScript) is a plus.
  • Experience working with cross-functional teams including sales, product, and engineering.
  • Ability to work independently, prioritize multiple tasks, and thrive in a fast-paced environment.

Must have skills:

  • Excellent communication skills – able to translate complex technical issues into simple, customer-friendly solutions.
  • Ability to work independently, prioritize multiple tasks, and thrive in a fast-paced environment.

Application Closing Date
30th May, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *