Relationship Officer at Shalom Microfinance Bank

Shalom Microfinance Bank, established in 2016 is an indigenous financial institution set up to provide financial services to Individuals, Entrepreneurs, and Businesses in the Micro, Small, and Medium Enterprises (MSMEs) category. We have a team of seasoned professionals with 10-15 years of experience in Banking, Strategy, Customer Experience, and Risk Management relevant to our Business environment. At Shalom Microfinance Bank, our goal is to reach economically viable businesses and individuals, who are poor, excluded, currently unbanked, or have limitations in accessing funding from traditional banking institutions with a view to bringing their ideas and aspirations to reality as well as taking full advantage of varied income-generating opportunities.

We are passionate about empowering people from all spheres of life, especially women because we believe that investing in women sets a direct path towards gender equality, poverty eradication, and inclusive economic growth. SHALOM Microfinance Bank is positioned to break down existing barriers to accessing economic assets with the provision of a bouquet of loans tailored specifically to this minority group.

We are recruiting to fill the position below:

Job Title: Relationship Officer

Location: Lagos
Employment Type: Full-time

Key Responsibilities
Loan Origination & Client Acquisition:

• Identify and recruit potential clients for microfinance loan products.
• Conduct market research to understand the credit needs of individuals and small businesses.
• Promote loan products to low-income earners, traders, artisans, and small business owners.
• Educate customers on loan terms, repayment plans, and financial literacy.

Loan Application & Appraisal:

• Collect and verify loan applications, ensuring completeness and accuracy.
• Conduct field visits to assess business viability and borrower capacity.
• Analyze creditworthiness using financial data, business performance, and risk factors.
• Ensure proper Know Your Customer (KYC) documentation and background checks.

Loan Disbursement & Monitoring:

• Facilitate loan approvals and disbursements in line with the bank’s credit policies.
• Monitor disbursed loans through regular follow-ups and client visits.
• Track repayment schedules, ensuring timely collections and loan performance.

Loan Recovery & Risk Management:

• Proactively follow up on overdue payments to reduce loan default rates.
• Develop strategies for loan restructuring and recovery in cases of default.
• Report loan delinquency trends and recommend solutions to management.
• Work closely with the internal control and compliance team to mitigate risks.

Customer Relationship Management:

• Build and maintain strong relationships with clients to enhance trust and loyalty.
• Provide after-loan support and financial advisory services to borrowers.
• Address customer complaints and escalate unresolved issues as needed.

Qualifications & Experience

• Bachelor’s Degree or HND in Finance, Banking, Business Administration, or a related field.
• 1-3 years experience in microfinance lending, credit assessment, or sales.
• Good knowledge of micro-lending procedures, credit analysis, and risk management.
• Experience working with low-income groups, small businesses, or informal traders is an advantage.

Skills & Competencies:

• Strong sales, negotiation, and customer relationship skills.
• Excellent financial analysis and risk assessment abilities.
• Good communication, persuasion, and problem-solving skills.
• Ability to work independently and meet loan targets.
• Proficiency in Microsoft Excel and loan management software.

Salary
N100,000 - N150,000 monthly.

Application Closing Date
21st May, 2025.

How to Apply
Interested and qualified candidates should send their Resume to: patience.joshua@shalommfb.com using the Job Title as the subject of the mail.