IT Operations & Infrastructure Manager at Baobab Microfinance Bank

Baobab is a leading financial inclusion group focusing on serving individuals, micro and small businesses in Africa and China. Our mission is to unleash the potential of our clients, offering them simple and easy-to-use financial services. Founded in 2005 as Microcred, today Baobab has over 1 000 000 customers and 3,800 employees in Madagascar, Senegal, Nigeria, Ivory Coast, Mali, Tunisia, Burkina Faso, the Democratic Republic of Congo, and China.

We are recruiting to fill the position below:

Job Title: IT Operations & Infrastructure Manager 

Location: Yaba, Lagos
Employment Type: Full-time
Supervisor: Reports to the Country Head, IT

Responsibilities
Infrastructure Management & Network Operations:

• Perform capacity planning for IT infrastructure needs across branches, ensuring budget alignment with the Country Head, IT.
• Guarantee network security, collaborating with the Security Committee & Chief Security Officer to oversee CCTV deployment across branches.
• Manage firewall installation and establish company-wide internet access policies.
• Ensure network design and implementation follow company standards for existing and new branches.
• Maintain up-to-date network topology documentation for all IT solutions.
• Manage cloud infrastructure (AWS, Azure, or GCP) and deploy fault-tolerant architectures.
• Oversee firewall, hardware, and network equipment configurations with Group IT and local IT team.
• Monitor cloud resources for performance and cost optimisation. Deploy monitoring and alerting tools (e.g., AWS CloudWatch, Detectify) to track infrastructure performance
• Deploy and manage network monitoring tools to ensure high uptime and proactive issue detection.
• Implement a daily / monthly backup policy to prevent data loss.
• Build & monitor the CI / CD pipeline in the cloud environment with appropriate security controls.
• Develop and enforce the company's IT contingency policy to ensure business continuity.

Ensure Windows devices are updated, managed, and monitored:

• No Windows updates older than 10 days.
• No antivirus updates older than 3 days.
• 100% of PCs under management with valid licenses.
• Ensure mobile devices are managed via Mobile Device Management (MDM).

Regional IT Support & Troubleshooting:

• Provide 2nd-level support for all IT operations across all regional branches.
• Oversee Regional IT Support Officers, ensuring issue resolution within 48 hours.
• Ensure all IT tickets are attended to within 4 business hours.
• Ensure deployment and functionality of network monitoring tools to diagnose and troubleshoot wireless, security, and switching issues.
• Support LAN, VLAN, WLAN, VPN, DHCP, Radius Server, and AWS networking across the company.
• Ensure the branch infrastructure maintenance program is carried out without fail.

Applications & Identity Management:

• Develop and enforce an Identity Management Process, ensuring accurate User Account Management within 48 hours.
• Oversee shared folder access management and enforce security best practices.

Project Management & IT Procurement:

• Lead IT infrastructure projects, ensuring timely delivery within scope and budget.
• Manage IT procurement processes, analysing hardware and network needs while optimising purchase costs.

Reporting Responsibilities:

• Submit reports on user accounts created, suspended, or deleted for all services before the 5th of each month.
• Send IT maintenance reports to business and IT management within 48 hours after execution.

Provide a monthly IT asset management report, detailing:

• New purchases, depreciation, retired, and faulty assets.
• Recommendations for asset management and upgrades.

Qualifications & Experience

• Bachelor's Degree in Computer Science, Computer Engineering, Electronics Engineering, or a related field.
• Experience in leading a team across multiple locations and readiness to get the hands dirty.
• 8+ years of experience in IT infrastructure, system & network administration, and cloud management.
• Hands-on experience with:
  • LAN, WAN, VLAN, VPN, Firewall Security, Wireless Networks, and Cloud Infrastructure (AWS, Azure, GCP).
  • Networking protocols: TCP/IP, Layer 2 & 3 network management.
  • Identity & Access Management (IAM) solutions.
• Experience in managing cloud resources and security compliance.
• Proficiency in automation and infrastructure as code (IaC) using tools like Terraform, Ansible.
• Strong knowledge of SAGE Applications and Core Banking Systems (e.g., T24).
• Familiarity with IT Standards such as PCI-DSS, ISO 27001 and ISO 22301 is an added advantage.
• Familiarity with Change Management System
• Strong staff and user management skills.

Certifications Preferred:

• Microsoft MCSE (desired)
• Cisco CCNA or CMNA (required)
• AWS, Azure, or GCP certifications (preferred)
• UEWA/CWNA knowledge or certification (preferred).

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: ng.recruitment@baobabgroup.com cc: bagbadu@baobab.com using the Job Title as the subject of the email.