Head of Payment Operations at ORDA Africa

Orda Africa is the operating system to power your entire food business. We build systems to enable restaurants process orders, accept payments, connect to logistic providers, engage with your customers... and more. We equip you with everything you need to grow your business.

We are recruiting to fill the position below:

Job Title: Head of Payment Operations

Location: Lagos, Nigeria

About the Job

• ORDA is looking for a Head of Payment Operations to lead our Payment Operations and Reconciliation team as we scale our platform across Africa. 
• You will be responsible for overseeing all payment flows — card processing, mobile money, bank transfers, and merchant settlements — while managing exceptions, disputes, investigations, and resolutions.
• This is a senior leadership role. You’ll set the strategy, define key operational metrics, and drive the execution of ORDA’s payment operations across our African markets. 
• You’ll work closely with banks, fintech partners, and card schemes (Visa, Mastercard) to optimize success rates, uphold SLAs, and improve the merchant experience.
• At ORDA, you’ll be at the center of digitizing Africa’s restaurants and retail sector, enabling seamless, reliable, and scalable payment operations for merchants across the continent. 
• If you're excited by the challenge of building infrastructure that powers the backbone of African commerce, we’d love to meet you.

Key Responsibilities

• Lead and develop the Payment Operations team, setting clear objectives, deliverables, and regular reviews to meet internal SLAs and quality standards.
• Own the end-to-end operational framework, including policies, internal controls, and KPIs to ensure world-class payment support.
• Oversee daily reconciliation of inbound and outbound payment flows across cards, mobile money, and bank transfers — including terminal settlements and merchant payouts.
• Manage relationships with partner banks, mobile money operators, card networks (Visa, Mastercard), and processors.
• Lead the operational execution of terminal card processing, chargebacks, settlements, disputes, and investigations.
• Develop strategies to improve payment success rates, reduce exceptions, and proactively manage risks and issues.
• Drive implementation of best-in-class back-office operations and continuous process improvement.
• Produce periodic liquidity and cash flow forecasts to ensure payment processing runs smoothly.
• Work closely with Compliance, Risk, and Audit teams to ensure alignment with all local regulations across our markets, including KYC, AML, and data protection.
• Evaluate and implement new tools, technologies, or partnerships to enhance payment operations.
• Support commercial teams with operational insight for new markets and product launches.
• Coach, mentor, and develop a resilient, high-performing payment operations team.

Requirements
Ideal Experience and Skills:

• Proven experience scaling payment operations within a fintech, bank, or payments company — ideally in emerging markets or African ecosystems.
• Strong understanding of card processing flows (Visa, Mastercard), terminal settlements, and dispute resolution.
• Deep knowledge of mobile money operations and bank transfers, including reconciliation and exception handling.
• Familiarity with payment schemes and clearing systems such as SWIFT, SEPA, ACH, RTGS, NIBSS, and mobile money rails.
• Expertise in reconciliation processes — balancing back-office systems against bank, processor, and wallet statements.
• Strong knowledge of payment compliance, regulatory frameworks, and risk management practices.
• Ability to build processes and teams from scratch, with a hands-on approach to solving problems.
• Data-driven decision-maker with strong analytical and reporting skills.
• Excellent communication, leadership, and stakeholder management skills.
• Resilient, adaptable, and comfortable working in high-growth, fast-changing environments.

Nice to Have:

• Previous experience with African payment ecosystems (Nigeria, Kenya, Ghana, South Africa).
• Familiarity with merchant acquiring, POS terminals, and payment gateways.
• Understanding of liquidity management and treasury operations.
• Knowledge of SaaS platforms or enterprise software in payments.

Benefits

• We offer comprehensive health insurance.
• Transportation allowance + Communication allowance
• Paid Leave Allowance

Why Join Us?

• Competitive salary and performance-based incentives.
• Opportunity to be part of a fast-growing and impact-driven organization.
• This role offers a strong foundation for career growth in sales, partnerships, and product management within the fast-growing tech and fintech ecosystem.
• ORDA is recognized as one of the best organizations in Nigeria for gaining hands-on experience and mastering software sales.
• Successful and high-achieving Business Development Associates at ORDA have advanced their careers into roles such as Sales & Partnership Managers, Product Managers, Data Analyst, and Customer Support Representatives.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online