Helpdesk / I.T Support Personnel at Inguest Global Partners Limited

Inguest Global Partners Limited - We lead a Business Solutions and Service Advisory Group, assisting clients in designing and deploying appropriate Organizational Growth and Innovation Solutions. Our focus is in how organizations’ Human Capital and Business Processes are transformed competitively to achieve desired operating outcomes. Our Technology hub adds to this, supporting organizations in service interventions; innovating and accelerating business processes. Consciously, we help develop client’s personalization shifts that further unlock Talent and Business enterprises in Africa.

We are recruiting to fill the position below:

Job Title: Helpdesk / I.T Support Personnel

Location: Nationwide
Employment Type: Full-time

Primary Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Act as a single point of contact for phone calls and emails from staff regarding IT incidents and Service Request
• Receiving, logging and managing calls from internal staff via GSD Portal, telephone and email.
• 1st line support - troubleshooting of IT related incidents from software to hardware, such as Laptops, PCs and Printers etc.
• Troubleshoot basic network issues.
• Escalate unresolved incidents to the next level support team.
• Log all calls in the Service Desk Call Logging System (GSD)
• Take ownership of user incidents and follow up on the status on behalf of the user and communicate progress in a timely manner.
• To maintain a high degree of customer service for all IT queries and adhere to all service delivery management principles.
• Collaborate with other IT teams to ensure seamless delivery of services.
• Monitor system performance and proactively identify potential issues.
• Generate regular reports on service metrics, such as response times and resolution rates.
• Maintain an inventory of IT assets, ensuring proper tracking, tagging, and documentation.
• Other duties as assigned.

Summary of Responsibilities:

• Technical Support & Troubleshooting
• System Maintenance & Updates
• Service Management
• User Training & Documentation
• IT Asset Management
• Monitoring & Reporting.

Qualification

• B.Sc / HND Computer Science or other related courses
• Relevant I.T certification is an added advantage
• Must have completed NYSC.

Salary 
N200,000 - N280,000 Monthly

Benefits

• HMO
• Pension
• Leave Allowance and 13th Month.

Application Closing Date
20 April, 2025.

How to Apply
Interested and qualified candidates should send their CV to: jobs@igpl.com.ng using the job title as the subject of the email.