Hotel and Apartment Reservation Officers at Venmac Resources Limited

Venmac Resources Limited is a hotel management company with an unmatched experience in the hospitality Industry. Over the years, we have worked with reputable 3-5 star hotels across the nation providing business solutions in the hospitality industry and we have earned ourselves as one of the emerging hospitality management company committed to seeing our clients satisfied, hence our slogan ‘Thinking Beyond Boundaries.’

We are recruiting to fill the position below:

Job Title: Hotel and Apartment Reservation Officer

Location: Abuja

Summary

• We are looking for qualified applicants who have worked in the capacity of a Reservation manager, led teams and has operational competencies to join our unique team as a reservation manager in any of our numerous property.

Job Description

• Handling all operational and administrative task for the apartment.
• Respond to maintenance issues from time to time.
• Warmly greeting and thanking guests in a sincere and friendly manner.
• Coordinating with housekeeping staff to ensure clean, tidy, and well-furnished rooms to meet guests' needs.
• Confirming group reservations and organizing personalized services for VIP customers and event attendees.
• Upselling additional facilities and services when appropriate.
• Maintaining updated records of bookings and payments.
• Efficiently checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, resolving problems, and handling complaints professionally.
• Assisting the reservations manager with booking processes.
• Collaborating with internal departments for seamless guest satisfaction.
• Complying with company procedures and safety policies.
• Performing daily checklist duties.
• Providing information about the hotel, available rooms, rates, and amenities.
• Responding to client complaints in a timely and professional manner.
• Any other task assigned by the management.

Requirements

• A degree in Hotel Management is a plus.
• Excellent communication and organizational skills.
• Previous work experience as a Hotel Front Office or Guest Service Agent, Receptionist, or similar role.
• Familiarity with hotel reservation software, such as Opera, Micros, etc.
• Understanding of travel planning websites like Booking and TripAdvisor.
• Customer service attitude.

Salary
N50,000 - N100,000 monthly.

Application Closing Date
1st May, 2025.

How to Apply
Interested and qualified candidates should send their CV to: venmachospitality@gmail.com using the Job Title as the subject of the mail.