Continuous Improvement Officer at Aquantuo

Aquantuo - We provide customized e-commerce, shipping and logistics solutions from the US, UK, Canada and China to Africa for individuals, small and large businesses. We are operational in Nigeria, Rwanda, Ghana, Kenya, Uganda, Zambia, DRC and Tanzania helping individuals and businesses grow by easing the accessibility to different products off the international market while providing convenient and domestic payment options.

We are recruiting to fill the position below:

Job Title: Continuous Improvement Officer

Location: Lagos
Job Type: Full time

Job Summary

• The Continuous improvement Officer will drive continuous improvement efforts by identifying, implementing, and managing process improvement initiatives that align with the company’s strategic goals within assigned regions. 
• This role requires expertise in process improvement methodologies, strong analytical skills, and the ability to drive change through collaboration.

Key Responsibilities
Process Improvement and Project Management:

• Lead the identification and implementation of Kaizen projects aimed at improving operational efficiency.
• Oversee the progress of active process improvement projects, ensuring tasks are on track, deadlines are met, and bottlenecks are addressed.
• Address any issues or challenges arising during the implementation of process improvements or company-wide changes.

Stakeholder Collaboration and Policy Compliance:

• Work with management teams to ensure buy-in and the implementation of rolled-out company policies and changes.
• Prepare and distribute regular updates to stakeholders, including reports on project progress, achieved metrics, and any concerns needing escalation.

Process Auditing and Compliance:

• Perform periodic process audits to ensure all processes comply with company policies and relevant local regulations.
• Map out current processes to identify areas for improvement.

 Data-Driven Analysis and Feedback Collection:

• Collect member feedback related to process performance—such as efficiency metrics, error rates, and customer feedback—and use it to drive improvements.
• Establish and sustain a continuous feedback loop where employees can see the impact of their suggestions.

Training and Development:

• Organize or lead training sessions for local teams on new processes or tools, providing one-on-one coaching if needed to ensure full team readiness for implementing changes.

Employee Engagement and Recognition:

• Engage team members in their workspaces, encouraging them to identify inefficiencies and suggest improvements, for example, through regular Gemba walks.
• Contribute to employee recognition programs that reward innovative ideas and successful process improvements.

Documentation and Reporting:

• Ensure all process changes, project plans, and relevant documents are up-to-date, accurately reflecting the current state of operations.

Additional Responsibilities:

• Complete any other roles assigned by management.

Key Qualifications & Requirements

• Bachelor's Degree in Business, Operations Management, Industrial Engineering, Supply Chain, Finance, or a related field.
• Minimum of 1 year of experience in continuous improvement, process improvement, or operations, preferably within the logistics or cargo industry.
• Strong hands-on experience with Lean methodologies and the DMAIC framework is required.
• Proven knowledge of Lean Six Sigma (certification is a plus).
• Familiarity with process automation tools, performance dashboards, and statistical analysis for driving continuous improvement.
• Project management certification is preferred but not mandatory

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@aquantuo.com using the Job Title as the subject of the mail.