House Manager at AirBnB Apartment - Domeo Resources International

Domeo Resources International - Our client, AirBnB Apartment, is recruiting to fill the position below:

Job Title: House Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• The job holder will oversee the smooth operation of the house by managing daily tasks, staff, budgets, maintenance, and overall organization, ensuring everything runs efficiently and according to the family's needs; essentially acting as the head administrator of the home.
• The job holder reports to the CEO.

Role Responsibilities

Leadership and Staff Coordination:

• Oversee all household staff (cleaners, security, maintenance personnel, and any contract workers).
• Ensure each team member knows their responsibilities and performs tasks according to the household standards.
• Organize work schedules and assign duties to ensure seamless operations (e.g., cleaning rotations, pool maintenance, laundry management, and security patrols).
• Conduct regular staff briefings to reinforce duties, set goals, and communicate any updates or changes.
• Manage time and attendance records, ensuring staff are punctual and available during scheduled shifts.
• Implement staff training and guidance where necessary to ensure tasks are executed professionally.

House Operations and Maintenance:

• Ensure all areas of the house are well-maintained, clean, and orderly.
• Oversee maintenance of essential systems including plumbing, electrical, HVAC, and pool/fountain facilities.
• Schedule routine inspections of the house to identify potential issues early and ensure their resolution.
• Liaise with service providers (electricians, plumbers, fumigation services) when necessary, ensuring they comply with the house’s quality and security standards.
• Maintain inventory of household equipment, tools, and maintenance supplies.
• Create and maintain an operations manual covering detailed guidelines for staff responsibilities, cleaning schedules, safety protocols, and equipment use.

Security, Safety and Access Control:

• Ensure all security protocols are followed, including the control of entry and exit points.
• Supervise security staff to ensure regular patrols are conducted and surveillance systems are monitored effectively.
• Coordinate with security teams or companies to handle incidents such as theft, unauthorized entry, or damage to property.
• Keep records of all security incidents and escalate them when necessary.
• Regularly review and improve the security plan to reduce risks.
• Ensure staff have training in emergency response procedures, such as evacuation plans or handling medical emergencies.
• Ensure that only authorized personnel have access to different areas of the property.
• Manage keys and access codes, keeping detailed records of their issuance and return.
• Monitor visitor entry and exit, ensuring security protocols are followed at all times.

Cleaning, Hygiene, and Aesthetics:

• Oversee the cleaning team to ensure high standards of cleanliness in all areas, including bathrooms, kitchens, and external areas such as gardens and poolside areas.
• Develop and enforce a regular cleaning and maintenance schedule (e.g., deep cleaning, dusting, vacuuming, window washing, etc.).
• Ensure that cleaning supplies and equipment are stored properly and maintained in good working order.
• Monitor areas of high use to ensure continuous cleanliness, especially during events or visits by guests.

Laundry and Wardrobe Management:

• Supervise laundry operations, ensuring clothing, bedding, and linens are washed, pressed, and returned promptly.
• Assess whether on-site or outsourced laundry services are more efficient and cost-effective.
• Ensure that delicate items are handled according to care instructions and that all clothing is stored neatly and organized.

Inventory and Procurement Management:

• Maintain detailed records of household supplies, including cleaning products, food items, tools, and consumables.
• Monitor usage rates to prevent shortages and overstocking.
• Procure necessary supplies, coordinating with vendors to secure quality products at reasonable costs.
• Oversee delivery and storage of supplies, ensuring proper handling to avoid waste or damage.
• Implement inventory controls to track key items and prevent theft or misuse.

Vendor and Contractor Management:

• Manage relationships with external service providers such as plumbers, electricians, and pest control services.
• Verify the qualifications and reliability of all external contractors before allowing access to the property.
• Schedule and supervise service visits to minimize disruption to household operations.
• Review and approve work completed by contractors before authorizing payments.

Event and Guest Management:

• Coordinate household operations for events, including scheduling additional staff if needed (cleaners, servers, security).
• Ensure that all areas are presentable before the arrival of guests.
• Be available to address guest needs and provide a seamless experience during their stay.
• Supervise post-event clean-up and restoration of the house to its original state.

Financial Oversight and Budgeting:

• Track household expenses related to supplies, maintenance, staffing, and external services.
• Provide regular reports on expenditures and stay within the allocated household budget.
• Propose cost-saving measures, where possible, without compromising quality (e.g., bulk purchases, outsourcing services like laundry or fumigation).

Reporting and Communication:

• Provide regular updates to the household owner or designated representative regarding operations, incidents, and improvements.
• Prepare monthly reports detailing staff performance, maintenance activities, inventory status, and any upcoming needs or recommendations.
• Maintain clear communication with all staff and ensure that issues are resolved quickly and effectively.

Staff Appearance and Uniform Management:

• Ensure that all staff adhere to a professional dress code or wear the provided uniforms.
• Inspect staff regularly to ensure they are well-groomed and presentable.
• Coordinate uniform procurement and maintenance to ensure all team members have properly fitting attire.

Training and Development:

• Ensure that all household staff are well-trained in their respective duties, with particular focus on:
  • Cleaning techniques and hygiene standards.
  • Guest etiquette, including how to greet and serve guests.
  • Security procedures and emergency response protocols.
  • Use and maintenance of household equipment and tools.
  • Identify training needs and arrange for periodic skill development programs.

Maintenance and Asset Management:

• Oversee the maintenance of household assets, including furniture, appliances, and technology systems.
• Maintain a maintenance log for major assets, scheduling preventive care to avoid costly repairs.
• Ensure that all household equipment, such as generators, AC units, and kitchen appliances, are serviced regularly.
• Implement proper storage and handling procedures to preserve the condition of valuable items (e.g., tools, garden equipment, electronic devices).

Special Projects and Improvements:

• Identify and recommend opportunities to improve household operations and enhance guest experiences.
• Lead special projects (e.g., renovations, large-scale maintenance activities, or new system implementations).
• Provide proposals for investments in new technologies or systems that improve efficiency and quality of service.

Experience/Qualification

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Professional certifications in Facilities Management, Security Operations, or Housekeeping (preferred but not required).
• Minimum of 5 years of experience in a similar role, such as Estate Manager, Hotel Manager, or Facilities Coordinator.
• Proven track record of managing staff teams (cleaners, security, maintenance personnel) and handling complex household operations.
• Hands-on experience with inventory management, budget oversight, and vendor relations.
• Experience coordinating high-profile events and ensuring seamless guest experiences.

Competencies/Skills:

• Leadership and People Management:
  • Strong team leadership with the ability to delegate tasks and inspire staff.
• Operational Efficiency:
  • Ability to develop work schedules, manage cleaning rotations, and oversee facility maintenance.
• Familiarity with basic plumbing, electrical, HVAC, and security systems.
• Budget and Financial Oversight:
  • Competence in managing household budgets and reducing operational costs.
• Security and Safety:
  • Knowledge of security protocols, access control, and emergency response procedures.

Behavioral Qualities/Other Competencies:

• Maintain a high level of discretion and confidentiality regarding household affairs.
• Lead by example, demonstrating professionalism, integrity, and attention to detail in all tasks.
• Build trust with the household owner, staff, and vendors through effective communication and problem-solving.
• Problem-solving and decision-making aptitude
• Strong work ethics and reliability

Application Closing Date
26th March, 2025.

How to Apply
Interested and qualified candidates should send their CV and Cover Letters to: recruitment@domeoresources.org with using "House Manager" as the subject of the mail.

Note: Only shortlisted candidates will be contacted.