Posted on Mon 17th Mar, 2025 - hotnigerianjobs.com --- (0 comments)
Kloverharris Limited is a Human resource / IT Consulting company that provides high quality services to businesses across Africa. We pride ourselves in how well we assist organizations overcome challenges that bother on optimal performance by proffering a wide array of solutions through the use of deep IT expertise, industry - wide expertise and highly proficient tools.
We are recruiting to fill the position below:
Job Title: Team Lead, Business Services Group
Location: Ikoyi, Lagos
Employment Type: Full-time
Description
We are seeking a highly skilled and dynamic Team Lead for our Business Service Group. In this leadership role, you will be responsible for overseeing the team's day-to-day operations, ensuring efficient and effective service delivery, and driving continuous improvement within the organization.
The ideal candidate will demonstrate expertise in process improvement, project management, team leadership, and operational oversight, while maintaining a focus on delivering high-quality business services.
Key Responsibilities
Process Improvement:
Identify opportunities to streamline and improve business processes across the group.
Develop and implement strategies to enhance operational efficiency, reduce costs, and improve service quality.
Continuously monitor and assess existing processes, making recommendations for enhancements and driving change initiatives.
Collaborate with cross-functional teams to ensure alignment with broader business objectives.
Project Management:
Lead and manage key projects within the Business Service Group, ensuring timely and successful completion.
Define project scope, objectives, and deliverables, ensuring they align with organizational goals.
Oversee the planning, coordination, and execution of projects, ensuring effective resource allocation and adherence to timelines.
Manage project risks and resolve issues, providing regular updates to senior management and stakeholders.
Team Leadership:
Lead, motivate, and develop a high-performing team, fostering a positive and collaborative work environment.
Provide clear direction and support to team members, ensuring alignment with team and organizational goals.
Mentor and coach team members, conducting regular performance evaluations and offering constructive feedback.
Encourage professional growth and development within the team through training, skill-building, and knowledge sharing.
Operational Oversight:
Oversee daily operations within the Business Service Group, ensuring processes are followed efficiently and effectively.
Monitor performance metrics and KPIs to evaluate team performance and service delivery.
Ensure compliance with company policies, standards, and regulatory requirements.
Address any operational challenges or obstacles, taking proactive steps to resolve them.
Qualifications
Bachelor's Degree in Business, Management, or a related field.
5 years of experience in a team lead or managerial role within a business service or operations environment.
Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma).
Proven experience in project management, with the ability to manage multiple projects simultaneously.
Excellent leadership, communication, and interpersonal skills.
Strong problem-solving abilities and a results-driven mindset.
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Preferred Qualifications:
Master’s Degree in Business Administration or related field.
Certifications in project management (e.g., PMP) or process improvement (e.g., Six Sigma).
Previous experience in operational management or business services management.
Application Closing Date
7th April, 2025.
How to Apply
Interested and qualified candidates should send their CV to: Recruitment@kloverharris.com using ''Team lead, Business Services group'' as the subject of the email.