Operations Officer (Hybrid) at an Educational Kids Store - ThatHRLady

ThatHRLady - Our client, an Educational Kids Store, is recruiting to fill the position below:

Job Title: Operations Officer (Hybrid)

Location: Shasha, Lagos
Employment Type: Full-time

Role Summary

• We are seeking a young, experienced Operations Officer to ensure seamless operational processes and outstanding customer satisfaction.
• Your role will combine in-store management and remote oversight, coordinating activities, and guiding our team to meet daily deliverables while upholding high-quality standards across all business operations.

Responsibilities

• Order Fulfillment: Oversee and double check customer orders for accuracy and proper packaging
• Dispatch Coordination: Ensure orders are dispatched on time; follow up on any orders that exceed set timelines.
• Inventory Management: Maintain accurate stock levels for all products on our website and perform comprehensive monthly stocktaking
• Logistics Coordination: Arranged logistics for products upon arrival at the store and Coordinate with the dispatch team to resolve any issues promptly.
• Team Supervision & Daily Operations: Conduct daily check-ins with staff to ensure all deliverables are met both in-store and remote
• Content & Marketing Coordination: Coordinate store representatives for content creation, product listing updates and brand visibility
• Event & Exhibition Participation: Attend all business exhibitions and ensure the company is well-represented
• Customer Relationship Management & Decision
• Making: Make informed decisions in the best interests of the company and maintain strong, positive relationships with customers

Work schedule:

• Monday to Saturday (Hybrid), 3 days on-site (8 am to 6 pm) and 3 days remotely (8 am to 8 pm)

Requirements

• HND or Bachelor's Degree in a relevant field
• Strong leadership and team management capabilities
• Excellent problem-solving and decision-making skills
• Outstanding communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Proactive, with a keen eye for detail and commitment to quality
• Creative thinker with the capacity to implement innovative solutions
• High level of emotional intelligence and accountability.

Salary
N120,000 monthly (Plus 13th month benefit).

Application Closing Date
25th March, 2025.

How to Apply
Interested and qualified applicant should send their CV to: thathrlady1@gmail.com using the Job title as the subject of the email