Head, Customer Service at Sovereign Finance Company Limited

Sovereign Finance Company Limited is a Finance Company with a vision to be the premier financial service provider of choice in all sectors in the Nigerian economy.

We are recruiting to fill the position below:

Job Title: Head, Customer Service

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Accountabilities

• Supervise day-to-day operations in the customer service department.
• Taking ownership of customers’ issues and following problems through to resolution.
• Respond to customer service issues in a timely manner.
• Maintain accurate records and document all customer service activities.

Job Responsibilities

• Keep records of customer interactions, process customer accounts and file documents.
• Ensure customer satisfaction and provide professional customer support.
• Responding promptly to customers inquiries.
• Handle and resolve customer complaints.
• Organize workflow to meet customer timeframes.
• Keeping records of customer interactions, transactions, and complaints.
• Generating automatic mails to customers to sensitize them on maturity of their Investments.
• Front line of support for clients and customers by helping to ensure that customers are satisfied with products and services.

Salary
N750,000 per month.

Application Closing Date
15th April, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@sovereignfinanceltd.com using the job title as the subject of the email.