WordPress Support Specialist - CampusPress at Incsub, LLC

Incsub, LLC is an established and leading commercial WordPress company with products used on tens of millions of websites. And we are still growing. Company culture: It’s the flexibility and excitement of working for a start-up, but with an established business and growing team. We’re big on having fun too! Work remotely: That’s right, work flexibly from anywhere in the world. Our crew covers every continent except Antarctica (know any penguins for hire?). Our team: We’re proud to be an ethnically diverse team that embraces all backgrounds and cultures. Everyone is valued, included, and respected. Your growth: We value and support professional growth; from training and development, to providing support for you to step up to the next level.

We are recruiting to fill the position below:

Job Title: WordPress Support Specialist - CampusPress

Location: Nigeria

Job Summary

• We are on the hunt for some epic talent to join our CampusPress family.
• You’ll be working on various WordPress projects across CampusPress, and Edublogs.
• We’re looking for a person available to work on the following schedule: 7:00 PM to 3:00 AM UTC

Responsibilities
The role will involve:

• Providing support by email to our Edublogs and CampusPress customers.
• Assisting with and solving all manner of WordPress questions, with style!
• Contributing to testing and QA with updates to WordPress core, plugins, and themes.
• Coordinating with developers over bugs, features and cool new stuff.
• Being an active part of the Incsub team.
• 
Reach for the skies, we have a heap of many challenges and opportunities for those who aspire to do more!

Requirements

• Have a really good familiarity with WordPress, might even be able to code (PHP, MySQL, and/or HTML, CSS) a bit, or a lot, even better
• Experience in WordPress Multisite Networks
• Amazingly great communication skills
• Impressive response times, typing speed (it matters)
• Interpersonal skills, including the power to swiftly build rapport with both current and potential customers
• Are a great team player, keen on working in an expanding, motivated, distributed support team
• Enjoy collaborating with others, and don’t back down from a challenge
• Love people and love yourself!
• We like all staff to be working 40 hours a week, but if you did want to work more hours, that’s also cool with us.

Skill-set:

• WordPress
• Multisite Networks
• Customer Support
• Education Industry Knowledge
• English language
• Communication
• PHP
• MySQL
• HTML
• CSS.

Benefits

• Flexibility
• Very attractive working conditions for the right candidate
• 28 days paid leave per annum (up to 35 days)
• Opportunities for paid travel to attend WordCamps and other industry conferences
• Long service leave (3 months off paid) after you’ve been with us for a while
• Up to 2 months salary bonus based on company growth targets
• Technology budgets every three years; the longer you serve, the higher you deserve
• General expenses budget yearly; the longer you work, the more you get

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• What should I do now?: Download our CP Support Enthusiast Task Sheet, and the tasksheet files, answer those questions and then submit your application. It’s that simple!
•  We are unable to consider applications that fail to demonstrate a high level of written communication.
• 
Our hiring process includes the attached task and an interview with our management team, enclosing a 2nd task.