Customer Relations, Website & Social Media Officer at Number Eight Boutique Hotel Limited

Nestled in the vibrant heart of Ilorin, No. 8 Hotel stands as a testament to unparalleled luxury and timeless elegance. Our boutique hotel, a harmonious blend of modern sophistication and rich tradition, offers guests an oasis of tranquility amidst the bustling energy of this historic city.

At No.8 Hotels, we believe that true luxury lies in the details. Our rooms and suites, each meticulously designed with an amalgamation of contemporary elegance and traditional Nigerian artistry, offer a sanctuary of peace and serenity. From handcrafted furnishings to state-of-the-art amenities, every element is carefully curated to provide an experience that is both authentic and luxurious.

We are recruiting to fill the position below:

Job Title: Customer Relations, Website & Social Media Officer

Location: Ilorin, Kwara
Employment Type: Full-time
Reports To: Hotel Manager

Job Summary

• We are seeking a proactive and creative Customer Relations, Website & Social Media Officer to enhance guest experiences and manage our online presence. 
• This role requires excellent communication skills, digital marketing expertise, and a passion for hospitality. 
• The ideal candidate will handle customer interactions, manage the hotel’s website and social media platforms, and ensure a seamless and engaging brand presence both online and offline.

Key Responsibilities
Customer Relations:

• Serve as the primary contact for guest inquiries, feedback, and complaints, ensuring a warm and professional response.
• Enhance guest satisfaction by addressing concerns promptly and ensuring excellent service.
• Build and maintain strong relationships with guests to encourage repeat visits and positive reviews.
• Monitor guest feedback on review platforms (TripAdvisor, Google Reviews, etc.) and respond professionally.
• Work closely with the front desk and operations team to ensure guests receive top-notch service.

Website Management:

• Oversee and update the hotel’s website to ensure content is fresh, engaging, and accurate.
• Manage online booking functionalities, ensuring a smooth user experience for guests.
• Collaborate with the management team to keep promotions, offers, and event details up-to-date.
• Optimize website content for SEO to improve online visibility.

Social Media Management:

• Develop and implement engaging social media strategies for platforms such as Instagram, Facebook, Twitter, and TikTok.
• Create and post high-quality content, including photos, videos, and promotional materials.
• Monitor social media engagement, responding to messages, comments, and inquiries in a timely manner.
• Run social media campaigns and promotions to drive bookings and brand awareness.
• Track and analyze social media performance using analytics tools to optimize strategies.
• Engage with online travel and hospitality communities to enhance the hotel’s digital presence.

Requirements

• Strong background in customer service, hospitality, or digital marketing.
• Experience managing social media accounts for a brand, preferably in the hospitality industry.
• Proficiency in website management and content updates (WordPress or similar platforms).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong writing and creative skills for social media content.
• Ability to multitask and work in a fast-paced hospitality environment.
• Knowledge of online booking platforms and hotel review sites is an advantage.
• Experience with social media analytics and marketing tools is a plus.

Preferred Qualifications:

• Degree or diploma in Hospitality Management, Marketing, Business Administration, or a related field.
• Photography and basic graphic design skills (Canva, Adobe Suite) are a plus.

What We Offer

• Competitive salary and benefits.
• A dynamic and creative work environment in a top-tier boutique hotel.
• Opportunities for career growth and professional development.
• A supportive and collaborative team.

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online