Head of Retail, Small and Medium Enterprises (SME) Banking at Westfield Consulting Limited

Westfield Consulting was founded in January 2012, by a team of Nigerians with over 45 years of cumulative work experience in management and consultancy. Westfield Consulting is a provider of Human Resource and Strategic Management Services.

Our focus on innovation and excellence in service delivery has made us a first choice to our growing clientele in various sectors. We have successfully achieved a positive work force attitude, while engineering a more motivated and committed workforce for our clients with notable results Our results provide a testament about the quality of our services. 70% of our business is repeat business.

We are recruiting to fill the position below:

Job Title: Head of Retail, Small and Medium Enterprises (SME) Banking

Location: Lagos
Employment Type: Full-time

Responsibilities

• Provide overall guidance, strategic direction, good business leadership and management in the execution of the department’s functions and activities.
• Drive the performance of the department by growing the market share for the Retail / SME market in line with targets set by the Bank’s Management by:
• Generating a deposit liability budget as directed by the bank.
• Generating a Profit after Tax PAT/PBT Budget as directed by the bank.
• Generating a risk asset budget as directed by the bank.
• Ensure that there is continuous growth in the departments balance sheet without losing sight of the strategic objectives of the bank.
• Ensure liability, asset and profitability growth of all business segments in the department.
• Provide effective leadership and strategic focus to enable the department meet its set targets on creation of quality risk assets and deposit mobilization and surpass it.
• Ensure zero tolerance for inactive/dormant accounts.
• Ensure effective relationship management with new and existing customers to improve deposit liability growth and mix.
• Appraise risk assets and monitor their disbursement.
• Identify new locations/outlets for business expansion.
• Initiate and coordinate the development of the department’s strategies and marketing plans.
• Identify new business opportunities and high value relationships for conversion to the bank’s customer base.
• Prepare and implement plans for growing client base.
• Provide marketing support by the way of joint calls with group members to ensure relationships are deepened and where there are knowledge gaps, take charge by showing them the way marketing is done.
• Network with all potential clients in own locality to increase customer base.
• Manage and deepen relationships with existing and prospective customers.
• Develop and maintain a high level of customer relationship management standard across the department.
• Ensure efficient service and maintenance of relationship with customers.
• Manage all staff in the department to achieve increased value creation, volume of business and enhanced profitability for the bank.
• Create and sustain a team culture that encourages others to provide the quality of service essential to high performance.
• Ensure department operating cost is within approved budget.
• Recruitment – identify experienced and qualified candidates for recruitment into the department.
• Ensure that staff within the department are trained through scheduled periodic training sessions especially in areas where there are gaps and low competence levels to enable them perform effectively in their roles

Qualifications

• Degree in Finance, Accounting, Economics, or related discipline in a recognized institution. A postgraduate qualification or relevant professional certification would be an added advantage.
• Minimum experience: At least 12 years banking experience (at least 10 years has been spent in branch/relationship management, operations and credit processing) with at least 6 years in a supervisory role.
• Good knowledge of Basic Accounting and Financial Analysis, Business Law, Business/Financial Advisory services, Banking Operations, Leasing, Trade Services, Laws, and regulations relating to Banking.
• Credit Risk Assessment and Analysis skills, relationship management and networking skills, excellent business writing and presentation skills.
• Good understanding of economic trends and implications on the banking/finance sector

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: victor.allu@westfield-consulting.com using the Job Title as the subject of the email.

Note: The role is strictly for qualified candidates currently working in the Banking Industry (Commercial Bank to be precise)