General Manager at Excel and Grace Consulting

Excel and Grace Consulting is a key player in financial & business consulting, providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.

We are recruiting to fill the position below:

Job Title: General Manager 

Location: Sapele Road / Benin, Edo
Employment Type: Full-time

Job Description

• The General Manager is responsible for the overall strategic and operational leadership of the automobile repairs and servicing company. 
• This role encompasses all aspects of the business, including sales, operations, customer service, financial management, and team leadership. 
• The ideal candidate will possess a strong understanding of the automotive industry, exceptional business acumen, and a proven track record of driving growth and profitability.

Responsibilities

• Develop and implement strategic plans to achieve company goals and objectives.
• Analyze market trends and competitor activities to identify opportunities for growth and improvement.
• Establish and maintain key performance indicators (KPIs) to monitor business performance.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction
• Oversee all aspects of the service operations, including scheduling, repairs, maintenance, and quality control.
• Ensure efficient utilization of resources, including labor, equipment, and inventory.
• Implement and enforce safety protocols and procedures to maintain a safe working environment.
• Manage and optimize the workshop workflow to maximize productivity and minimize downtime.
• Maintain accurate records of repairs, maintenance, and inventory.
• Monitor financial performance and implement corrective actions as needed.
• Oversee inventory management and procurement processes.
• Analyze financial reports and provide insights to improve profitability.
• Develop and implement sales strategies to attract and retain customers.
• Build and maintain strong relationships with customers, suppliers, and partners.
• Ensure exceptional customer service by addressing customer inquiries and resolving complaints promptly and effectively.
• Monitor customer feedback and implement improvements to enhance customer satisfaction.
• Develop and implement customer loyalty programs.
• Recruit, train, and manage a high-performing team of mechanics, service advisors, and administrative staff.
• Conduct performance evaluations and provide feedback to team members.
• Motivate and inspire team members to achieve their goals.
• Ensure compliance with all labor laws and regulations.

Qualifications

• Bachelor's Degree in Business Administration, Automotive Technology, or a related field (Master's degree preferred).
• Minimum of 4 years of experience in a management role within the automotive repair and servicing industry.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Proven track record of driving growth and profitability.
• Excellent leadership, communication, and interpersonal skills.
• Strong financial acumen and budgeting experience.
• Proficiency in using automotive management software and other relevant technology.
• Excellent customer service, problem-solving, strategic planning and execution skills

Salary
N500,000 - N600,000 / month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hr@eandg.com.ng and copy: eandg.tprecruiters@gmail.com using "General Manager - Benin" as the subject of the email.