Operations Manager at T.O.N Corporate Services

T.O.N Corporate Services  - Our client provides businesses with a professional phone system that enables teams to manage customer calls efficiently. Their goal is to help businesses improve the quality of their customer interactions while enhancing operational efficiency.

They are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lekki, Lagos
Employment Type: Full-time

Job Overview

• As the Operations Manager, you will play a key role in hiring top talent and managing operational efficiency to ensure smooth execution across teams. 
• Your primary responsibilities will include developing efficient hiring processes, overseeing team performance, and improving operational efficiency. 
• You will work closely with leadership to refine our operational structure, enhance project delivery, and support overall business objectives.

Key Responsibilities
Talent Acquisition & Team Management:

• Oversee hiring processes to attract and retain top talent.
• Implement structured recruitment pipelines and onboarding programs.
• Work closely with team leads to develop strategies for employee retention and growth.

Operational Efficiency & Workflow Optimization:

• Develop and implement process improvements to ensure seamless operations.
• Identify and eliminate bottlenecks that slow down workflow efficiency.
• Ensure that cross-functional teams have the right systems and structures in place for smooth execution.

Process Optimization & Automation:

• Develop scalable operational frameworks that improve workflow efficiency.
• Ensure smooth collaboration between teams by streamlining communication and task management.
• Conduct regular operational audits to identify inefficiencies and recommend improvements.

Cross-functional Collaboration:

• Partner with leadership and department heads to align hiring and project priorities.
• Work with engineering, customer experience, and marketing teams to ensure smooth project execution.
• Support initiatives that enhance efficiency and long-term business success

Requirements

• 5+ years of experience in operations management within a tech company or digital agency.
• Proven experience in hiring, recruitment processes, and workflow optimization.
• Strong ability to identify inefficiencies and implement scalable solutions.
• Experience working with automation tools, CRMs, and task management software.
• Analytical mindset with the ability to track and optimize key operational and hiring metrics.
• Excellent leadership, problem-solving, and decision-making skills.
• Strong communication and collaboration skills.

Benefits

• Be part of a fast-growing company solving real problems for businesses in Africa.
• Opportunity to shape and build scalable hiring and project execution processes from the ground up.
• Work with a high-performance team and contribute to impactful initiatives.
• Competitive salary + performance-based incentives.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online