Client Service Executive at Kaplo Africa

Kaplo is Africa's most innovative Human Resource & Business Support Solutions provider, serving clients with cutting-edge business advisory and human capital solutions across diverse sectors of the African economy.

At Kaplo, we have proven expertise in business advisory and human resource capabilities targeted at productivity, profitability, sustainability, transformation and overall growth of your business.

We are recruiting to fill the position below:

Job Title: Client Service Executive

Location: Lagos

About the Role

• We are recruiting on behalf of our client a dynamic investment company in Lagos, committed to delivering top-tier financial solutions and wealth creation opportunities. 
• In this role, you will be the first point of contact for our clients, ensuring exceptional service delivery, maintaining strong client relationships, and providing tailored investment solutions.

Key Responsibilities

• Serve as the primary contact for client inquiries, ensuring prompt and professional responses.
• Provide clients with investment information, account updates, and portfolio insights.
• Assist in onboarding new clients and managing existing client accounts.
• Work closely with internal teams to resolve client issues and enhance service experience.
• Maintain accurate records of client interactions and transactions.
• Identify opportunities to upsell or cross-sell investment products and services.
• Ensure compliance with industry regulations and company policies.

Requirements

• Bachelor’s degree in Finance, Business, Economics, or a related field.
• 1-3 years of experience in client service, preferably in the financial or investment sector.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office and CRM software.
• Passion for financial markets and investment products.

Benefits

• Competitive salary of N120,000 Monthly (net)
• Opportunity to work in a reputable investment firm
• Career growth and professional development
• Collaborative and dynamic work environment.

Application Closing Date
10th March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: kaploafrica@gmail.com using “Client Service Executive” as the subject of the mail.