People Operations Coordinator at Health Connect 24x7

Health Connect 24x7 combines next-generation telemedicine, telemonitoring and home health to provide you with immediate access to highly trained and experienced doctors and wellness experts for healthy, acute and chronic condition management and advice via voice/ video calls, as well as on-site doctors and clinics. You can talk to our full-time doctors and wellness experts from anywhere in the world, whether you are at home, at the office, on a business trip or on vacation. Health Connect 24x7 provides consumers with a true 24x7 population health management. Our goal is to ensure appropriate balance between quality and cost, starting from the moment you access our physician helpline to the point of recovery.

We are recruiting to fill the position below:

Job Title: People Operations Coordinator

Location: 256 Murtala Muhammed Way, Petgrave Street, Alagomeji, Yaba - Lagos
Employment Type: Full-time

Position Summary

• As the People Operations Coordinator, you will act as the Human Resources Generalist. 
• You will be at the forefront of handling employee-related matters, addressing employee inquiries, managing recruitment efforts and ensuring a smooth and compliant onboarding process for new team members.
• Your role requires strong human resources expertise, with a good understanding of recruitment, performance management, and learning and development practices.
• In your role as the People Operations Coordinator, you will be instrumental in ensuring a positive employee experience and fostering a productive and engaged work environment. 
• You will collaborate closely with department heads, managers, and the Head of Operations to execute and enhance various HR initiatives.

Key Responsibilities
Recruitment and Selection:

• Spear head recruitment activities, including crafting compelling Job Ads, drafting comprehensive job descriptions, meticulously shortlisting job candidates, and orchestrating interviews in collaboration with line managers and the HR officer.
• Collaborate seamlessly with the Product department to display and continually update career opportunities on the company's website.
• Engage with managers to understand hiring needs and expertly coordinate the selection and decision-making process.
• Skillfully design and work with the HR officer to manage the induction process to seamlessly integrate new staff members into the work environment.
• Expertly prepare offer letters, conduct thorough reference checks, and deftly manage the confirmation process for new hires.

Payroll Administration:

• Process and manage payroll operations, ensuring accuracy in salary payments, tax deductions, pensions, and other statutory remittances.
• Utilize SeamlessHR software to manage payroll activities, employee records, and benefits administration.
• Address payroll-related queries and resolve discrepancies efficiently.
• Ensure compliance with Nigerian labor laws and payroll regulations.
• Maintain accurate payroll records and generate reports as needed.

Training and Development:

• Cultivate and nurture relationships with external training bodies to foster staff development opportunities.
• Drive the creation of innovative new staff training programs while consistently updating and enhancing existing ones.
• Collaborate closely with managers to identify individual development needs and efficiently source external training resources when required, effectively monitoring training costs against the established budget.
• Collaborate with department heads to tailor training and development programs to cater to the unique requirements of each department.
• Lead the organization of impactful in-house learning and development programs, ensuring full attendance of both trainees and facilitators on a regular basis.
• Performance Management
• Collaborate closely with managers to establish and maintain an effective performance management framework that is intricately tied to the organization's overarching business strategy.
• Skillfully prepare and deliver comprehensive performance reports for presentation to the Head of Operations.

Employee Relations:

• Act as a knowledgeable point of contact for employees, providing insightful interpretation and advice on employment law matters.
• Diligently maintain accurate and up-to-date records of all staff details, encompassing personal information, salary data, and a range of benefits, such as welfare, pension, and medical coverage, utilizing the company's advanced HR software and regularly updating the backup template.
• Expertly manage staff medical insurance, ensuring seamless enrollment and effectively addressing related queries.
• Expertly handle disciplinary and grievance procedures, navigating these processes with precision and fairness.
• Skillfully conduct exit interviews when necessary and proactively manage the employee leave schedule.

Experience and Educational Requirements

• BSc / HND
• Minimum of 5 yearswork experience (at least three (3) years of cognate experience and working knowledge of Nigeria Labour law
• Must be tech-savvy.

Skills & Abilities:

• Demonstrated hands-on approach to Human resources management
• Excellent knowledge and understanding of people operations at both operational and technical level
• Demonstrated experience in performance management
• Great teamwork
• Excellent negotiation skills
• People first mindset in alignment with business objectives
• Professional work approach and attitude
• Demonstrated ability to work autonomously and in a team-based environment
• Previous experience in HRIS/ Payroll systems, Microsoft applications
• Excellent communication skills
• Detail-oriented
• Strong analytical and problem-solving skills.

Salary
N250,000 - N300,000 monthly.

Application Closing Date
10th March, 2025.

How to Apply
Interested and qualified candidate should send their updated Resume to: [email protected] using the job title as the subject of the mail.