Deputy Test Centre Administrator at IDP Education Limited

IDP Education Limited is the world's largest international student placement provider. We help international students study in Canada, Australia, New Zealand, Ireland, UK, and USA. Our success comes from connecting students with the right course in the right university or institution and in the right country.

We are recruiting to fill the position below:

Job Title: Deputy Test Centre Administrator

Requisition ID:  3046
Location: Enugu 
Job Type: Full-time

Role Purpose

• The IELTS Deputy Test Centre Administrator is responsible for providing administrative support to IELTS Test Centre Administrator, Enugu and IELTS Operations Manager in accordance with IELTS regulations and IDP policies.
• Strict adherence to test security and administration requirements is an essential part of the job.

Key Accountabilities
Customer Service:

• Ensure exemplary customer experience for all test candidates.
• Maintain cultural sensitivity among all testing staff.
• Provide clear and comprehensive advice to enquirers.
• Forward complex inquiries to the appropriate person.

Business Acumen:

• Assist in budget management for IELTS testing.
• Provide regular financial and management reports.
• Assist in ensuring business plans align with IELTS objectives.
• Monitor test day availability and capacity.

Quality:

• Assist in conducting audits of IELTS test centers.
• Ensure adherence to IELTS operating procedures and manuals.
• Assist in adhering to PSN policy and procedures.
• Assist in the development and implementation of IELTS policies.
• Maintain professional stakeholder relations.
• Monitor contract adherence.
• Inform of risk management/security issues.
• Process invoices promptly.

Operations Management:

• Support the Test Centre Administrator in:
• Supervising IELTS testing.
• Financial and statistical reporting.
• Conducting self-audits.
• Managing the Clerical Marker monitoring program.
• Managing project delivery.
• Supervising Administrative Assistants.
• Identifying operational efficiencies.

Client Management:

• Assist in stakeholder management.
• Build and maintain stakeholder relationships.

Project Service Enhancement:

• Work on projects identified by IELTS Partner Working Groups.
• Assist in preparing management reports.
• Participate in reviews of IELTS manuals and promotional materials.

Required Experience

• Educated to Bachelor’s Degree level or equivalent
• Relevant work experience relating to administration and business support activities
• Fluent in English
• Strong administrative skills
• Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc.)
• Customer focussed, with a passion for providing outstanding service
• Ability to proactively identify, analyse and solve problems effectively
• Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP
• Excellent planning and organising skills with the ability to manage multiple competing priorities
• Sound IT skills – Microsoft Office suite, CRM systems

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online