Customer Service Agent at Beebeejump International Limited

Beebeejump International Limited - We are into the sales of solar batteries, panel and other accessories.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are looking for smart and active-speaking customer service agents to join our team. 
• The ideal candidate loves talking to people, is customer-centric, and proactively solves issues. 
• You will be responsible for converting prospects to buying customers, managing customer accounts, and providing solutions to customer issues.
• Candidates must live close to Ojota, Ogba, Ojodu, Berger, Agege, Ikeja.

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about the product, pricing, and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process.

Qualifications

• Minimum OND / HND / BSc in any related course
• At least 1 year of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of social media platforms.

Benefits of Working with Beebeejump

• A great place to learn, and get trained
• Amazing and talented teammates to work with
• Structured work environment.
• As a customer service agent you get to earn more incentives, outside your monthly pay.

Application Closing Date
16th March, 2025.

How to Apply
Interested and qualified candidates should send their detailed CV to: hr@beebeejump.com using "Customer Service Agent" as the subject of the mail.