Business Manager - Oncology / Haematology at African Medical Centre of Excellence (AMCE) - Deloitte Human Capital Consulting

Deloitte Human Capital Consulting - Our client, the African Medical Centre of Excellence, Abuja (AMCE Abuja), is a multi-specialty medical institution developed by Afreximbank in partnership with King's College Hospital London (KCH) which aims to revolutionize healthcare in Africa. Established to address critical gaps, the AMCE Abuja is committed to providing world-class care through innovative research, development, and education. The partnership with King's College Hospital ensures global expertise, world-class clinical training, research, and professional development. The Centre will offer comprehensive services in oncology, haematology, cardiovascular care, and general healthcare across the continent, with plans for expansion. The construction phase, supported by global partners, precedes a phased rollout over six years, evolving into a 500-bed facility.

Set to commence operations in early 2025, this flagship facility in Abuja is a key part of Afreximbank’s network of healthcare facilities, actively countering brain drain, reducing medical tourism by offering advanced procedures such as stem cell transplantation and state-of-the-art treatments for various diseases, and fostering employment opportunities. The vision for the AMCE initiative is to shape a healthier and more educated future for Africa.

They are recruiting to fill the position below:

Job Title: Business Manager - Oncology / Haematology

Location: Abuja (FCT)
Employment Type: Full-time

Job Purpose

• The Business Manager – Oncology/Haematology Directorate is responsible for ensuring operational efficiency, compliance with clinical protocols, patient safety, patient experience, and patient flow while embedding continuous improvement methodologies (e.g., Kaizen, Lean Six Sigma). 
• Additionally, the Business Manager will serve as the Directorate Secretariat, ensuring effective governance, coordination of meetings, documentation, and communication within the directorate.

Core Responsibilities
Operational Efficiency & Patient Flow:

• Optimize scheduling, bed management, and resource allocation to enhance patient throughput in outpatient, inpatient, and surgical services.
• Work with clinical teams to reduce wait times and improve turnaround times in chemotherapy, brachytherapy sessions.
• Monitor and improve length of stay (LOS) for patients by ensuring coordinated pre- and post-procedural care.
• Implement real-time data tracking to manage patient flow and optimize resource utilization.
• Coordinate with cross-functional teams to ensure seamless transitions between departments (e.g., emergency, oncology, haematology, rehabilitation).

Compliance with Clinical Protocols & Regulatory Standards:

• Ensure adherence to clinical guidelines, accreditation requirements (e.g., JCI, national health regulatory bodies), and patient safety protocols.
• Conduct regular audits and compliance reviews to assess adherence to oncology/haematology treatment pathways.
• Implement standard operating procedures (SOPs) and ensure all staff are trained on best practices in oncology/haematology.
• Work with the Clinical Director and Quality Team to drive continuous monitoring of patient safety indicators.
• Maintain robust documentation and reporting systems for regulatory compliance and hospital governance.

Patient Safety & Experience:

• Implement safety initiatives to reduce hospital-acquired infections, procedural complications, and readmission rates.
• Foster a culture of patient-centered care, ensuring clear communication, patient education, and shared decision-making.
• Address patient complaints and feedback systematically to improve service quality.
• Improve clinical handovers and discharge planning to enhance patient experience and continuity of care.
• Work with the Quality & Patient Safety Team to implement incident reporting systems and root cause analysis for adverse events.

Continuous Improvement & Lean Process Optimization:

• Lead Kaizen (continuous improvement) initiatives to eliminate inefficiencies and enhance service delivery.
• Conduct Gemba Walks to identify workflow bottlenecks and implement data-driven improvements.
• Use Lean Six Sigma principles to streamline processes and reduce waste (e.g., unnecessary patient transfers, redundant documentation).
• Implement real-time dashboards and KPI tracking to monitor performance and drive improvements.
• Develop and oversee staff engagement programs to encourage frontline participation in process enhancement.

Secretariat & Governance Role for the Oncology/Haematology Directorate:

• Serve as the secretariat for directorate meetings, ensuring proper documentation, agenda setting, and follow-ups.
• Prepare and distribute minutes of meetings, action logs, and status reports for the Clinical Director and COO.
• Maintain an up-to-date repository of key policies, SOPs, governance documents, and clinical guidelines for the directorate.
• Ensure timely submission of reports, financial summaries, operational updates, and compliance documentation to hospital leadership.
• Act as a key liaison between clinical leadership and hospital administration, ensuring smooth communication and execution of strategic directives.
• Coordinate cross-departmental meetings and performance review sessions to track progress against key operational objectives.

Qualifications
Educational Requirements:

• Master's degree in healthcare administration, Business Administration, Operations Management, or related field.
• Bachelor’s degree in business administration, Healthcare Management, or a related field.

Professional Requirements:

• Project Management or similar certification is an added advantage.

Experience Requirements:

• Minimum of 5-7 years of administrative experience in a hospital operation, service management, or business management in a healthcare setting.
• Strong knowledge of clinical governance, patient safety, and regulatory compliance in cardiovascular services.
• Experience implementing Lean Six Sigma, Kaizen or other process improvement methodologies.
• Data analysis and performance tracking skills to drive decision making.
• Excellent communication, leadership and stakeholder management skills.
• Proven experience in committee/ Secretariat roles, governance support and documentation management.

Knowledge Requirements:

• In-depth knowledge of Lean Six Sigma, Kaizen or other process improvement methodologies.
• Understanding of hospital operations, particularly in the oncology and haematology services.
• Knowledge of regulatory requirements and compliance standards (e.g., Joint Commission International).
• Familiarity with medical terminology and procedures
• Knowledge of project management methodologies

Skill Requirements:

• Lean Six Sigma, Kaizen or other process improvement methodologies.
• Strong leadership and conflict resolution skills
• Excellent organizational and time management skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong communication and interpersonal skills.
• Strong problem-solving skills and ability to work independently with minimal supervision

Personal Abilities:

• Professional attitude towards work
• Shares the AMCE’s vision. 
• High attention to detail 
• Ability to adapt to changing priorities and manage stressful situations effectively
• Openness to new ideas and continuous improvement
• Ability to manage multiple tasks simultaneously.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: African Medical Centre of Excellence, Abuja (AMCE Abuja) aims to be an Employer of Choice, providing equal opportunity for everyone regardless of their background, gender, race and other protected characteristics.