Relationship Manager at Amy Consulting

At Amy Consulting, we’re experts at providing outsourced HR services and advisory to SMEs and start-ups based anywhere in Nigeria.

We are recruiting to fill the position below:

Job Title: Relationship Manager

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for a Relationship Manager (Customer Success) to build and maintain strong relationships with our customers, ensuring they receive exceptional service and support. 
• This role will focus on customer satisfaction, managing client feedback, resolving issues efficiently, and driving customer retention. 
• The ideal candidate will have a strong background in customer success, excellent problem-solving skills, and experience working in the fintech industry.

Responsibilities

• Act as the primary point of contact for customers, ensuring their needs are met and concerns are addressed.
• Develop and maintain strong, long-term relationships with customers to enhance loyalty and retention.
• Manage customer inquiries, complaints, and feedback, providing timely and effective solutions.
• Collaborate with internal teams (Product, Tech, Compliance) to resolve customer issues and improve service delivery.
• Monitor customer usage patterns, identify potential challenges, and proactively offer solutions to enhance user experience.
• Conduct regular check-ins with key customers to gather insights and improve service offerings.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Educate customers on product features, updates, and best practices to maximize their satisfaction.
• Identify opportunities for upselling or cross-selling fintech products and services.
• Prepare and present customer success reports to management, highlighting key trends and areas for improvement.

Requirements

• Education: Bachelor’s degree in Business, Finance, Communications, or a related field.
• Experience: Minimum of 4 years in a customer success, relationship management, or client service role, preferably in fintech or financial services.
• Strong understanding of fintech products, digital banking, payments, or financial solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyze customer feedback and translate it into actionable improvements.
• Proficiency in using CRM tools (e.g., Salesforce, HubSpot) and customer support software.
• Problem-solving mindset with the ability to handle high-pressure situations.
• Strong organizational skills and attention to detail.
• Experience managing escalations and ensuring customer satisfaction.

Application Closing Date
5th March, 2025.

How to Apply
Interested and qualified candidates should send their CVs to: recruitment@amyconsulting.com.ng using the Job Title as the subject of the mail