Sales Operations / Administrative Officer at Esosa Food Systems and Innovations Limited

Esosa Food Systems and Innovations Limited - We are a key food innovation company with innovative baked products and services. We produce high-quality baked goods under hygienic conditions using the most modern facilities. Our vision is "to be the leading food innovation company in Nigeria by 2026" with the mission of "utilizing innovative resources to build a world-class food brand that creates exceptional customer experience while surpassing stakeholders' expectations".

We are recruiting to fill the position below:

Job Title: Sales Operations / Administrative Officer

Location: Abuja
Employment Type: Full-time

Key Responsibilities
Sales Administration & Coordination:

• Support the NSM in managing daily sales activities and coordinating with the sales team.
• Maintain and update sales records, databases, and documentation.
• Ensure all sales team reports are submitted on time and accurately compiled.
• Serve as a liaison between the sales team and other departments (Finance, Logistics, and Operations).
• Update customer data base and ensure is fully uploaded in the CRM software.

Data Analytics & Reporting:

• Pull, analyze, and interpret sales data to provide insights for strategic decision-making.
• Prepare sales performance reports (daily, weekly, and monthly) for review by the NSM.
• Identify sales trends, opportunities, and challenges through data analysis.
• Monitor key sales performance indicators (KPIs) on daily basis and run rates and report to the NSM.
• Use data visualization tools (Excel, Power BI, or CRM software) to present insights effectively.

Strategy Support:

• Track promotional and marketing campaign effectiveness through data analysis.

CRM & Data Management:

• Manage and maintain customer relationship management (CRM) systems for data accuracy.
• Ensure proper documentation of customer interactions and transactions.
• Assist in identifying potential leads and tracking customer engagement.

Compliance & Process Improvement:

• Ensure that all sales-related documentation complies with company policies.
• Recommend process improvements to enhance sales efficiency.
• Conduct research on competitors and market conditions to support sales strategies.

Training Coordination & Support:

• Scheduling sales training sessions, workshops, and seminars.
• Coordinating with trainers, guest speakers, and facilitators.
• Managing training materials, presentations, and resources.
• Ensuring trainees receive necessary handouts, guides, or digital content.

Trainee Management & Records:

• Handling trainee registration, attendance, and progress tracking.
• Maintaining records of training certifications and performance evaluations.
• Addressing inquiries from trainees and assisting with onboarding.

Administrative & Logistical Support:

• Organizing venues, equipment, and other logistical needs for training.
• Ensuring smooth communication between sales teams and the academy.
• Managing budgets, invoices, and procurement for training materials.

Data Management & Reporting:

• Tracking key performance indicators (KPIs) of the training programs.
• Preparing reports on training effectiveness and trainee progress.
• Assisting in feedback collection and continuous improvement of training modules.

Compliance & Documentation:

• Ensuring training programs comply with company policies and industry standards.
• Updating training manuals and materials in line with new sales strategies.
• Keeping records of legal or compliance-related training sessions.

Support for Sales Team Development:

• Assisting in identifying skill gaps and recommending training needs.
• Coordinating mentorship programs between experienced sales professionals and new hires.
• Helping sales teams integrate learned strategies into real-world applications.

Requirements
Experience:

• Minimum of 3 - 5 years experience in sales administration, data analytics, or a related role.
• Experience in a FMCG, retail, or distribution environment is an advantage.
• Must reside within Abuja, Nyanya, karu, jikwoyi, kurudu, oroso, pegi, maraba axis.

Technical Skills:

• Proficiency in Microsoft Office Suite (especially Excel ).
• Experience with CRM software (e.g., Salesforce, Zoho, HubSpot) and ERP systems.
• Ability to use data visualization tools (Power BI, Tableau) for reporting.
• Strong knowledge of sales performance metrics and reporting tools.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of th