Business Process and Service Quality Officer at FiberOne Broadband (FOB) Limited

FiberOne Broadband Limited is an internet service providing company that deals with Fiber optic cables to aid faster internet connection.

Fiber means better, faster Internet Our Home fiber (FTTH) service offers you the fastest home internet at a cheap rate. Enjoy a whole new way of connecting to and streaming music, movies, Skype and gaming. Not only do we ensure you get the speed you pay for, but it stays reliably fast – even during peak times. Blazing fast connectivity without breaking the bank!

We are recruiting to fill the position below:

Job Title: Business Process and Service Quality Officer

Location: Anthony Village, Lagos
Employment Type: Full-time

Key Responsibilities

• Monitor assigned processes such as OLA for efficiency and continual improvement.
• Work with an Auditor to audit assigned processes and reporting of findings.
• Ensure closure of audit findings (internal audit and process audit) including recommendations and any identified process gaps.
• Document, maintain, and update procedures and policies; and monitor implementation of assigned processes.
• Review existing processes, propose improvements and update business processes to meet changing business needs.
• Ensure prompt communication of approved documentation and management of document tracker.
• Create communication design for company-wide awareness purposes.
• Ensure prompt update, tracking, analysis and reporting of status of assigned business processes.
• Perform additional tasks as may be assigned by Superior Officers.

Requirements

• Candidates should possess an HND / BA qualification with 2 - 5 years experience.

Application Closing Date
14th March, 2025.

Method of Application
Interested and qualified candidates should send their CV to Careers@fob.ng using the job title as the subject of the mail.