Operations Manager at Peridot Forte Solutions Consulting Limited

Peridot Forte Solutions Consulting was birthed out of the passion to assist and help organization to create a structure and frame work for their businesses thereby achieving high rate of organizational performance and profit. Organization strives achieving high rate of organizational performance and profit.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lekki, Lagos
Employment Type: Full Time

Job Summary

• Responsible for ensuring smooth daily operations, delivering exceptional customer experiences, and driving growth in the business.

Responsibilities
Operations Management:

• Oversee day-to-day operations at both locations to ensure efficiency and smooth workflows. 
• Oversee the inventory levels of products and supplies, ensuring timely replenishment. 
• Ensure that both locations adhere to health, safety, and hygiene standards. 
• Coordinate and schedule maintenance for equipment and facilities as needed. 

 Staff Management:

• Recruit, train, and onboard salon staff, including hairstylists, nail technicians, and support staff. 
• Create staff schedules, ensuring optimal coverage across both locations. 
• Supervise and evaluate staff performance, providing coaching and feedback for improvement. 
• Foster a positive and professional work environment to boost employee morale and retention. 

Client Relationship Management:

• Ensure a premium client experience by overseeing the quality of services provided at both locations.
• Actively address customer feedback, resolving complaints promptly and professionally.
• Build relationships with key customers to maintain loyalty and encourage repeat visits.
• Implement client retention strategies, such as personalized follow-ups, loyalty rewards, and special offers.

Sales and Revenue Management:

• Develop and execute strategies to increase sales and profitability at both locations. 
• Monitor financial performance, including revenue, expenses, and profit margins. 
• Analyze trends and implement promotional activities to attract and retain customers.
• Maintain accurate financial records and prepare reports for management review. 

Marketing & Business Development:

• Develop creative strategies for promoting services.
• Organize and execute special events, seasonal promotions, and new style launches to drive traffic.
• Oversee and update the salons’ social media platforms with engaging content.
• Create campaigns that promote salon services and special events. 

Multi-Location Coordination:

• Visit both salon locations to ensure consistent standards and address operational needs. 
• Streamline communication between teams at both locations, ensuring alignment on goals and processes. 
• Identify and resolve operational discrepancies between locations. 

Compliance and Standards:

• Ensure all salon operations comply with local regulations, including licensing and sanitation requirements. 
• Conduct regular audits to maintain high service and operational standards. 
• Address any issues raised during inspections or client reviews. 

Requirements

• First Degree in Business Administration, Hospitality, or a related field (preferred). 
• 3–5 years of experience managing a beauty salon, or similar service-oriented business.
• Proven experience managing multi-location operations is highly desirable. 
• Strong leadership and team management skills. 
• Excellent interpersonal and communication abilities. 
• A keen eye for detail, with a commitment to maintaining high standards. 
• Passionate about the beauty industry and customer service. 

Application Closing Date
6th March, 2025.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the position as the subject of the email.