Client Relationship Officer at Yemsays Properties and Investments Limited

Yemsays Properties and Investment Limited is a leading real estate firm based in Lagos, Nigeria, specializing in property development, investment, and marketing. We are committed to providing top-notch services that connect clients with the best real estate opportunities, ensuring transparency, innovation, and excellence in all our dealings.

At Yemsays, we pride ourselves on our dynamic team, which works tirelessly to deliver exceptional results. We foster a collaborative and professional work environment where every team member’s input is valued and growth is encouraged. Our services include property sales, real estate investment consultancy, and development projects tailored to meet diverse client needs. As we continue to expand, we are dedicated to empowering our workforce and building a team that shares our vision of transforming lives through real estate.

We are recruiting to fill the position below:

Job Title: Client Relationship Officer

Location: Lagos
Employment Type: Full-time

Description 

• The Client Relationship Officer will play a key role in managing client relationships, understanding their property needs, and actively promoting and selling land and homes.
• This role requires a blend of sales skills, relationship-building, and marketing expertise to drive the success of our real estate transactions.
• You will be responsible for providing exceptional customer service, nurturing leads, and ensuring a seamless buying experience for our clients.

Key Responsibilities

• Client Relationship Management: Build and maintain strong, long-term relationships with clients, providing personalized support and attention throughout the buying process.
• Sales & Marketing: Actively promote and sell land and property offerings to potential buyers. Generate leads, manage client inquiries, conduct property showings, and close deals.
• Lead Generation & Prospecting: Identify and qualify new business opportunities through various marketing channels (digital, networking, referrals). Follow up with prospects and convert leads into sales.
• Market Knowledge: Stay up-to-date on market trends, property values, and neighborhood developments. Use this knowledge to inform clients and provide tailored property recommendations.
• Client Onboarding & Consultation: Assist clients in understanding available properties, financing options, and the purchasing process. Provide comprehensive property tours, answering questions and addressing concerns.
• Negotiation: Act as the intermediary between buyers and sellers, negotiating terms and closing deals that meet both parties’ needs.
• Client Retention & Referrals: Ensure high levels of client satisfaction to encourage repeat business and referrals. Engage with past clients to maintain relationships and foster future opportunities.
• Collaboration: Work with internal teams (e.g., marketing, legal, and finance) to ensure smooth transactions and effective communication with clients.
• Documentation & Reporting: Maintain accurate records of client interactions, sales activities, and transactions. Provide regular updates on sales progress and client status to management.

Qualifications & Requirements

• Experience: Proven experience in sales, marketing, or client relationship management, preferably in real estate or a related industry.
• Education: A Degree or Diploma in Business, Marketing, Real Estate, or a related field is an asset.
• Sales Skills: Strong sales acumen with a track record of meeting or exceeding sales targets.
• Real Estate Knowledge: Familiarity with real estate practices, including property valuation, contracts, and the buying process is a plus.
• Communication: Excellent verbal and written communication skills, with the ability to explain complex property details in a clear, engaging way.
• Negotiation Skills: Strong negotiation abilities to close deals that satisfy both clients and the company.
• Tech-Savvy: Proficiency in CRM software, Microsoft Office Suite, and social media platforms for marketing and lead generation.
• Customer-Focused: A client-first mentality with a passion for providing excellent customer service.
• Time Management: Ability to manage multiple clients and projects simultaneously, with excellent organizational skills.

Personal Attributes:

• Self-motivated, proactive, and driven to succeed.
• Professional appearance and demeanor.
• Strong problem-solving skills and attention to detail.
• A passion for real estate and helping clients find their perfect properties.
• Ability to work both independently and as part of a collaborative team.

What We Offer

• Salary: N100,000 - N150,000 monthly.
• Competitive salary with commission-based incentives.
• Comprehensive benefits package.
• Opportunities for career growth and advancement within the real estate industry.
• A dynamic, fast-paced, and supportive work environment.
• Training and development to help you succeed in your sales and marketing efforts.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their resume and a cover letter detailing their qualifications and experience to: [email protected] using the job title as the subject of the mail.