Sales and Marketing Executive at the Prime Providence Hotels and Resorts Limited

The Prime Providence Hotels and Resorts Limited - There are innumerable streets and roads that pave the city of Lagos and some of these streets/roads are famous around the country. The captivating atmosphere of Lagos’ streets, particularly Oba Akinjobi Way, will give you a wonderful explorative feeling. The Providence Hotel is situated on this very street within the Government Reserved Area, Ikeja, Lagos which is the capital of Lagos State in the western part of the city and is famous with many attractions for the guest to enjoy, both business and leisure travellers. A high-security presence ensures a peaceful atmosphere, with the Ikeja Golf Club, restaurants, cafes, clubs, lounges and bars in close vicinity. The computer village – the largest Information and Communication Technology (ICT) accessories market in Africa is located a few minutes away.

We are recruiting to fill the position below:

Job Title: Sales and Marketing Executive

Location: G.R.A, Ikeja, Lagos
Employment Type: Full-time

Main Duties / Tasks

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Ensure the availability of stock for sales and demonstrations
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/ close deals and handle complaints or objections
• Gather feedback from customers or prospects and share with internal teams
• Provide customers with a list of available services and their accompanying prices and offer discounts when necessary
• Provide customers with a list of available services and their accompanying prices and offer discounts when necessary
• Assist clients in selecting the most appropriate service that best meet their specifications and needs
• Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement
• Collaborate with other hotel staff to ensure clients have a good time
• Monitor the customer service quality of the hotel to ensure customers are tended to appropriately
• Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties
• Process and facilitate requests for customized services such as room redecoration, equipment, and switch
• Coordinate and organize the details of an event such as catering, lodging, seating, and security
• Resolve and quell misunderstandings within a hotel premises
• Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals
• Maintain and update client data base
• Updating information on Sales & Catering
• Conduct assessment of sales performance to make necessary adjustments to increase patronage
• To develop and maintain new business wherever possible from identified market segments and sources of business
• To maintain accurate accounts and data sheets on all active accounts; to monitor this data via the system
• To entertain key accounts when necessary with prior approval the Sales & Marketing Manager
• To monitor and analyse competitors sales promotion and activities
• To constantly refine product knowledge
• To respond to any changes in the departmental function as dictated by the industry, company or hotel

Other Duties/ Tasks:

• To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To ensure that all employees have a complete understanding of and adhere to the Hotel Employee Rules and Regulations.
• To ensure that all employees provide a courteous and professional service at all times.
• To undertake duties of the Duty Manager as dictated by Hotel’s Duty Managers Roster.
• To adhere to Company and Hotel rules and regulations at all times.
• Should be familiar with QHSE – FSMS Policy
• Reports incidents/ training requirements/ new hazards etc to direct (DOSM)
• reports to (DOSM) if suffering from any kind of diseases 4) participate in various training programs including emergency mock-drills
• Listen and understand QHSE & FSMS related requirements in work 5) Understand departmental objective and work towards achieving it

Occasional Duties/ Tasks:

• To report any equipment failures/problems to the Maintenance Department
• To pass any maintenance requests to the Maintenance Department
• To participate in any Training/ Developments schemes as recommended by senior management
• To assist the Duty Manager in any task outlined/ detailed by him/her
• To comply with any reasonable request made by management to the best of your ability

Personal Requisite:

• Language: Fluent in English, multilingual ability preferred.
• Education: MBA or BA in Hospitality Management or equivalent

Experience:

• 2 years’ experience in overall operation

Computer knowledge:

• MS Office (Word, Excel, Outlook & PP), Micros, Opera PMS

Personal appearance: 

• The uniform should be worn with pride and dignity.
• The uniform must be kept clean, tidy and well maintained.
• Any careless use, wilfully or negligently, will be the sole responsibility of the employee, which will have to cover all expenses related to the repair/ replacement or additional cleaning outside the regular one.
• The personal appearance according to the Hotel standard must be adhered to at all times.

Legal Responsibilities:

• To ensure that the standards required by Law (local and international) and by the Management are maintained at all times in the areas specified above.

Safety & Security Responsibilities:

• Everybody has to ensure that unidentified and unauthorized persons are not allowed to the back of the house area. Any observation must be reported immediately to the Security department and General Manager.
• Any incident related to staff and guest must be reported immediately to the department head, Human Resource Department, Security Department and General Manager.
• You are not entitled to give out any information related to the hotel, its guests, its employees and its operation to any person not related to the hotel.
• You must be aware of the Health/ Safety Policies, fire and bomb procedures.
• HACCP standards must be applied

Physical Demand:

• Most work tasks are performed indoors.
• Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-18°C) and kitchens (+40°C), possibly for one hour or more
• Must be able to sit at a desk for up to 3 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task
• Must be able to exert well-paced ability to manoeuvre between functions occurring simultaneously
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis
• Must be able to lift up to 15 kg occasionally
• May be required to lift trays of food or food items weighing up to 10 kg occasionally
• Must be able to push and pull carts and equipment weighing up to 40 kg occasionally
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being those of near and colour vision and depth perception
• Must be able to bend, stoop, squat and stretch to fulfil cleaning tasks occasionally
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed
• Requires manual dexterity to use and operate all necessary equipment

Application Closing Date
30th March, 2025.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.